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      Travel Tips

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      Here’s some tips to help make your trip safe, enjoyable and on schedule.

      • The best time to call and book a trip is after 11am. This is when the phone lines are less busy.
      • Be ready at the start of the pickup window that you were given. This will help us keep on schedule and not delay other pickups that are scheduled after yours.
      • Ensure the residence and destination is accessible. Arrange to have your sidewalk/driveway cleared of snow and ice so that we can get you to the vehicle safely.
      • Keep your personal information up-to-date. We can easily be reached at 403-537-7777, option 5.
      • Cancel trips as soon as possible and no later than two hours in advance.
      • Ensure you bring snacks, your medication and extra oxygen if you require it, in case of a delay.
      • Carry on limit is two shopping bags – or what can fit on your lap.
      • If you travel using mobility devices, please make sure they are documented in your customer profile and that changes are updated with us.
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