Contact Calgary Transit Access

Contact Calgary Transit Access

Contact information and hours

This phone number is for Calgary Transit Access customers and applicants only.

403-537-7777

From the voice menu, make your choice from the following:

Acrobat (option 1):
24-hour automated telephone system

Advance Booking (option 2):
9 a.m. - 5 p.m. every day
Closed holidays

Same-day Booking (option 3):
6 a.m. - 12 a.m. (midnight) every day

Customer Service (option 4):
8:30 a.m. - 4:30 p.m. Monday to Friday
Closed weekends and holidays

Eligibility Services (option 5):
8:30 a.m. - 4:30 p.m. Monday to Friday
Closed weekends and holidays

Holiday Hours (option 6)

Online Trip Booking Help (option 7):
6  a.m. - 11 p.m. Monday to Friday
Closed weekends and holidays

You can also email us anytime at:
calgarytransitaccessinfo@calgary.ca

For regular bus, CTrain, fares, schedules, lost property, or general transit inquiries, please contact Calgary Transit Customer Service.


Holidays

Calgary Transit Access booking (by phone and online), eligibility, and customer services are closed on holidays. Please review the holiday schedule below and book trips in advance when possible. 

Holiday 2026 2027
Holiday: New Year's Day 2026: January 1 2027: January 1
Holiday: Family Day 2026: February 16 2027: February 15
Holiday: Good Friday 2026: April 3 2027: March 26
Holiday: Easter Sunday 2026: April 5 2027: March 28
Holiday: Victoria Day 2026: May 18 2027: May 24
Holiday: Canada Day 2026: July 1 2027: July 1
Holiday: Heritage Day 2026: August 3 2027: August 2
Holiday: Labour Day 2026: September 7 2027: September 6
Holiday: National Day for Truth and Reconciliation 2026: September 30 2027: September 30
Holiday: Thanksgiving Day 2026: October 12 2027: October 11
Holiday: Remembrance Day 2026: November 11 2027: November 11
Holiday: Christmas Day 2026: December 25 2027: December 25
Holiday: Boxing Day 2026: December 26 2027: December 26