Contact Calgary Transit Access
Contact information and hours
This phone number is for Calgary Transit Access customers and applicants only.
403-537-7777
From the voice menu, make your choice from the following:
Acrobat (option 1):
24-hour automated telephone system
Advance Booking (option 2):
9 a.m. - 5 p.m. every day
Closed holidays
Same-day Booking (option 3):
6 a.m. - 12 a.m. (midnight) every day
Customer Service (option 4):
8:30 a.m. - 4:30 p.m. Monday to Friday
Closed weekends and holidays
Eligibility Services (option 5):
8:30 a.m. - 4:30 p.m. Monday to Friday
Closed weekends and holidays
Holiday Hours (option 6)
Online Trip Booking Help (option 7):
6 a.m. - 11 p.m. Monday to Friday
Closed weekends and holidays
You can also email us anytime at:
calgarytransitaccessinfo@calgary.ca
For regular bus, CTrain, fares, schedules, lost property, or general transit inquiries, please contact Calgary Transit Customer Service.
Holidays
Calgary Transit Access booking (by phone and online), eligibility, and customer services are closed on holidays. Please review the holiday schedule below and book trips in advance when possible.
| Holiday | 2026 | 2027 |
|---|---|---|
| Holiday: New Year's Day | 2026: January 1 | 2027: January 1 |
| Holiday: Family Day | 2026: February 16 | 2027: February 15 |
| Holiday: Good Friday | 2026: April 3 | 2027: March 26 |
| Holiday: Easter Sunday | 2026: April 5 | 2027: March 28 |
| Holiday: Victoria Day | 2026: May 18 | 2027: May 24 |
| Holiday: Canada Day | 2026: July 1 | 2027: July 1 |
| Holiday: Heritage Day | 2026: August 3 | 2027: August 2 |
| Holiday: Labour Day | 2026: September 7 | 2027: September 6 |
| Holiday: National Day for Truth and Reconciliation | 2026: September 30 | 2027: September 30 |
| Holiday: Thanksgiving Day | 2026: October 12 | 2027: October 11 |
| Holiday: Remembrance Day | 2026: November 11 | 2027: November 11 |
| Holiday: Christmas Day | 2026: December 25 | 2027: December 25 |
| Holiday: Boxing Day | 2026: December 26 | 2027: December 26 |