Warning | Important message from The City of Calgary

Reminder: Due to a major water main break, we are asking for your help to save water while we make urgent repairs. As you head back to work and school, please remember to: keep showers 3 min or less, flush only when needed, and only run full loads in your dishwasher and laundry.

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Caution | Plan Ahead: Check for Schedule Updates

We’ve made some service adjustments that may affect your route. Please check the latest schedule before traveling to see if your trip is affected.

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Text 74100 to report safety concerns. Msg & data rates may apply.

Refund Policy

Refund Policy

Regular Adult and Youth Monthly Passes

Refunding your Adult and Youth Monthly Pass can only be done at a Customer Service Centre.

Before the first day of the month of validity, we will gladly refund your pass in full minus a $10 administration fee.

For a pass valid for the current month, refunds will be prorated by deducting the value of two trips per day for each day that has passed (including the day the refund is requested) at the current cash fare price plus the $10 administration fee.

We do not offer refunds on a current month’s pass purchased on or after the 15th of the month. 

Other fare products

Low Income Transit Pass and Senior Citizen Annual Pass are not eligible for refund, exchange, or credit. 

We do not offer refunds on any other fare products and do not replace lost or stolen passes.