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      Face Covering Update

      As of 11:59 PM on June 14, 2022, face coverings are no longer required while using Calgary Transit.

      The Province of Alberta is entering step 3, the final phase of its removal of public health measures on June 14, 2022.

      To learn more about step 3, visit: https://www.alberta.ca/covid-19-public-health-actions.aspx

      Once you are registered as a Calgary Transit Access customer, booking a trip is simple.

      Once you have applied for our service and are determined eligible for our service, booking a trip is very easy.  There are two ways to book a trip.

      NEW!  1. CTA Trip Booking - Online

      We've recently added an online trip booking tool. This tool is available for desktop and laptop computers, as well as Apple and Android tablets or mobile devices.

      You can make trip booking requests anytime, from the convenience of your own device.  Learn more.

      2. Call Centre - Telephone

      The call centre booking line is open from 9 a.m. to 5 p.m. daily and closed on statutory holidays. To book a trip, call 403-537-7777, option 2.

      If you want to check the date and time of a trip you already booked call 403-537-7777, option 1.

      When a trip is booked (scheduled and confirmed) we will give you a 20-minute pickup window. We will arrive within that 20-minute window, so please be ready to go at the start of your assigned window. This will help keep us on schedule for your trip and scheduled trips that follow.

      Cancellations

      To cancel a trip, call 403-537-7777, option 1 or option 3 to speak with an agent.

      Although you can access the automated phone line to cancel your trip 24 hours a day, we require at least two hours notice. If you do not show up for a booked trip or cancel with less than two hours notice, warning letters and service suspensions may result.

      Types of Trips

      We have two types of trips that you can book:

      1. Casual – these trips must be booked no later than 1 p.m. the day before the trip is needed. You can book these trips up to four days in advance.
      2. Subscription – These types of trips occur at least once every two weeks on the same day(s), at the same time, to and/from the same place for a minimum of 6 weeks.

      To read some tips on how to make your trip safe, enjoyable and on time check out these quick tips.

      • Calgary Transit Access
        • Apply for Service
          • Eligibility
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        • Using this Service
          • Book a Trip
            • CTA Trip Booking Online
              • How to book a one-way trip
              • How to book a round trip
              • How to book a multi-stop trip
              • How to cancel a trip
              • How to set a trip interruption
              • How to manage my favorite addresses
              • Learn about waitlisted trips
          • Travel Tips
            • Winter Safety
        • Resources
          • Bus Hailing Kit
        • Calgary Transit Access Advisory Committee
        • Calgary Transit Access Newsletter

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