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COVID-19 Service Update

Calgary Transit Access (CTA) is committed to continuing to provide eligible customers with our service.  Due to the rapidly changing COVID-19 situation, many Calgarians have been directed to begin social distancing.  CTA has implemented a two passenger limit only across all vehicles as an added measure of protection for the safety of our customers and our operators.  Fewer passengers means less contact and thus reduces social contact which will help to reduce the spread of COVID-19.

This safety precaution will have no impact to service delivery.  At this time, we are still able to accommodate the same number of trips even with the start of a two passenger per vehicle limit.

We are continuing to ask customers to answer the below questions before booking a ride and to stay home if they are sick.

COVID-19

Calgary Transit Access (CTA) is committed to maintaining our current service promise to our customers.

CTA is doing its part by ensuring we provide clean, well- sanitized vehicles and enforcing good hygiene practices amongst all our employees and partner agencies.

We will continue to work with our partner, Alberta Health Services (AHS) and follow their direction.  AHS will provide direction should a further escalation require the use of Personal Protective Equipment to help protect our most at-risk customers.

However, in order to maintain this service, we are asking our customers to answer the following questions before booking a trip:

Q1.         Are you experiencing flu-related symptoms such as a fever, cough, runny nose or difficulty breathing that are not related to a preexisting health condition or illness (such as seasonal allergies)?

Yes / No

Q2.         Have you travelled outside Canada in the last 14 days?

Yes / No
Q3.         Have you contacted Health Link 811 to arrange formal testing or been medically directed to self-isolate or quarantine yourself? Yes / No
Q4.         Have you been confirmed positive for COVID-19? Yes / No
Q5.          Have you had close contact with someone who has been tested or has been confirmed positive for COVID-19, or have you been exposed to the virus during any other travel, being in a laboratory setting, living with or acting as a caregiver for someone who is ill? Yes / No

If you have answered “YES” to any of these questions, CTA recommends that you stay home or consider another mode of transportation.    We are asking our customers who have travelled recently to stop using our service for a minimum of 14 days from the date they returned home. 

If you have answered “NO” to questions 1-5, you can continue booking your trip. 

We understand this is a challenging time and we appreciate your help as the COVID-19 situation develops. 

We are asking all of our customers to cover their cough, wash their hands frequently and to stay home if they feel sick.  You can learn more by visiting the Calgary Emergency Management Agency’s (CEMA) page about COVID-19 or going online to the World Health Organization (WHO) for tips on how to manage during this event.

The new Calgary Transit Access Trip Booking tool will allow you to view, book and cancel your own trips online anytime*, from the convenience of your own device.

This new tool will help make the service more informative, easy to use and reliable. This tool is supported through regular desktop and laptop computers, as well as Mobile Apple and Android products. The software has also been optimized for text-to-speech and various screen reading programs.

Signing up for CTA Trip Booking is simple. First, you will need a myID account to register for online trip booking.

*there is daily scheduled system maintenance from 2:00-3:30 AM. During this time you will not be able to book or cancel trips.

How-to sign up and register for online CTA Trip Booking

Click to view how-to register video

Download our Getting Started Guide.

Step 1: Sign up for a myID account

  • First, you will need to sign up for a myID account if you don’t already have one.
  • Select “Create a personal account”
  • Enter all of the required information as indicated.
  • Once all the fields are completed, click on the “Sign up” button.
  • If there are no errors, a “Thank You” window will pop up, indicating you have successfully signed up for a myID account. You will receive an email shortly to the registered email address that contains a temporary password
  • From that email, click on the “Login to myID now” link and enter your username and the temporary password indicated in that email. You can copy and paste the password.
  • You will then be asked to change your temporary password. Enter in a new password.
  • Next, you will need to enter three security questions and answers.  Once completed, click on “Validate”, then click on “Return to Application” to see the available services through your myID account.
  • You may want to bookmark this page, as you will need to login through myID to book trips through Calgary Transit Access Trip Booking.
  • Once you have successfully created a myID account, you can register for Calgary Transit Access Trip Booking. You will only need to register once.

Step 2: Registering for Calgary Transit Access Trip Booking 

You will only need to register once for a CTA account.

  • Once you are logged into myID, the myID homepage will show a list of available services.
  • Click on “Calgary Transit Access Trip Booking”
  • Under “Registration Number” enter your Calgary Transit Access customer registration number
  • Under “PIN” enter your Calgary Transit Access PIN number
  • Next, click on submit. You will be brought to the Trip Booking “At a Glance” homepage, where you can begin booking your trips.
  • Please note that for future logins, you can login to your myID account, click on “Calgary Transit Access Trip Booking”, and you will be brought directly to the “At a Glance” homepage.

Customer Support and Help

If you have questions regarding online trip booking, please call 403.537.7777 and press 7

Once you have signed up for a myID account and registered for CTA Trip Booking, you can access the help page, which contains how-to videos and tutorials, a glossary, and more! You can find this on the footer of the CTA Trip Booking site.

Online Trip Booking Tutorial Videos