The City of Calgary is taking a coordinated, multi-faceted approach to safety for all those living in Calgary. This is a complex issue, and The City is making operational improvements that will enhance safety for transit riders and the broader Calgary community.
Safety is multi-agency effort with Calgary Police Service, Transit Safety, Community Services, Corporate Security, 911 and Calgary’s many community social service partners are working together.
Our uniformed Calgary Transit peace officers are highly trained and skilled professionals, who help ensure you get home safely every day. They patrol our transit systems 24 hours, seven days a week, proactively preventing disorder and providing help in emergency situations.
We are working through the recruitment and training of the new peace officers scheduled for 2023. When our recruitment process is complete, we will have a total of 141 Transit peace officers for deployment across the system. This total includes the 32 additional Transit peace officers that were approved as part of our growth strategy last July. That represents a 25 per cent increase in patrols and officer presence on the system.
We are also currently recruiting and training security guards to actively patrol the system. When complete we will have 31 in total.
We are piloting the ‘Calgary Transit Ambassador’ program – a team of Transit employees that will increase visible presence and help with wayfinding and answering questions.
We have a network of 1,200 CCTV cameras across our Transit system, located in stations, buses and CTrains.
We are increasing staffing levels at our Operations Control Centre where the dispatching of officers, monitoring CCTV cameras and responding to safety texts from customers takes place. The increased staffing levels will allow us to have a strengthened ability to monitor our network of cameras and deploy response teams as required.
If you see something out of the ordinary, report it immediately to the bus or Ctrain operator, uniformed peace officer or law enforcement authorities. If that is not an option, you can report a concern in one of three ways.
Our CTrain stations, platforms and MAX Purple stations are all equipped with help phones where you can report your concern. Press a help button until it clicks, and the green light comes on, to tell the operator what the situation is.
Call us at 403-262-1000, option 1, to report your concern.
If you’re walking to one of our CTrain stations, look both ways for trains when crossing the tracks and obey all traffic signals. Motorists should be aware of flashing lights and crossing arms when CTrains are passing through.
While waiting for the CTrain, please ensure you stand and remain behind the yellow line until the train has fully stopped. Never put any objects or limbs in the closing doors and don’t try to pry the doors open once they’ve closed. Wait for fellow transit users to exit the train before getting on.
Once you’re on the train, move to the centre of the car so as not to block other customers from getting on and off. Each CTrain car has yellow lines and signs to indicate where it’s safe to stand when the doors are opening.
When you’re exiting the CTrain, please move towards the door before the train comes to a stop. Once the train has stopped, press the button near the exit to open the door. This will make it easier for you to get off the train in a timely manner.