Who we are

We are a group of dedicated Calgary Transit employees who are not just here to get you from A to B. We genuinely care about your journey and making your commute a positive and engaging part of your day. 

Our mission

Our mission as Calgary Transit Ambassadors is to enhance your journey through exceptional service and genuine connections. 

What we do

Calgary Transit Ambassadors are here to assist you with route information, wayfinding support, and customer service. We aim to build a friendly rapport with passengers, making the transit experience positive and enjoyable. During service disruptions, we provide real-time information, alternative routes and shuttle stop locations to minimize confusion. 

We also maintain a visible presence to promote a sense of security and report safety concerns to Peace Officers. 

What we don’t do

Calgary Transit Ambassadors are not Peace Officers. We don’t enforce rules or fares, and we won’t engage in security concerns beyond reporting to Peace Officers.