Caution | Website schedule information, and real-time data unavailable: December 14

Please note that from approx. 8 a.m. to 10 a.m. on December 14, our real-time information system and trip planning system will be down for maintenance. During this time there will be no real-time information on our website, Transit app, Teletext, or Teleride. Trip planning will also be unavailable on our website. You can find scheduled arrival times by using Transit app, Teletext, and Teleride. Thank you for your patience.

Information | Plan Ahead: Check for Schedule Updates

We’ve made some service adjustments that may affect your route. Please check the latest schedule before traveling to see if your trip is affected.

Learn more Trip Planner
Text 74100 to report safety concerns. Msg & data rates may apply.

Refund Policy

Refund Policy

Regular Adult and Youth Monthly Passes

Refunding your Adult and Youth Monthly Pass can only be done at a Customer Service Centre.

Before the first day of the month of validity, we will gladly refund your pass in full minus a $10 administration fee.

For a pass valid for the current month, refunds will be prorated by deducting the value of two trips per day for each day that has passed (including the day the refund is requested) at the current cash fare price plus the $10 administration fee.

We do not offer refunds on a current month’s pass purchased on or after the 15th of the month. 

Other fare products

Low Income Transit Pass and Senior Citizen Annual Pass are not eligible for refund, exchange, or credit. 

We do not offer refunds on any other fare products and do not replace lost or stolen passes.