The Calgary Transit Customer Advisory Group (CTCAG) is a group of volunteers who are passionate about public transit. Its purpose is to provide Calgary Transit with insights and advice to improve the customer experience and the relationship with customers. A secondary purpose is to share the CTCAG point of view with other groups and citizens including Council and Committees.
CTCAG’s feedback may be incorporated into Calgary Transit’s decisions and policies, and may influence the way Calgary Transit operates in order to improve customers’ experience. By improving the customers’ experience, we’ll make citizens’ lives better every day, and make Calgary a great place to make a life.
Members generally serve for a two-year term, but can stick around for longer if they wish. They meet about eight times a year as needed to discuss topics that affect all areas of our customers’ journey on transit, including the six qualities of service as identified in the Calgary Transit’s Customer Commitment: safe, reliable, helpful, informative, easy to use and clean. They may be asked to provide email feedback throughout the year as well.