May 03, 2019
On Demand Van

A one-year pilot project to explore a new way to offer transit service

Calgary Transit On Demand is a new way to provide transit service to communities that currently don’t have traditional bus service. This pilot project offers on demand, shared-ride transportation to connect people in Carrington and Livingston to the North Pointe transit hub and amenities.

Starting date

Service will begin soon!  We initially planned to launch on May 24, 2019, but due to technology challenges with mapping new communities, the launch date may be delayed. We will announce the launch date here and on Twitter once it’s confirmed. 

How it works

  • Download the free “Calgary Transit On Demand” app from your app store (not available yet).
  • Select the time you want to ride. Trips can be planned up to 2 hours in advance.
  • Choose your payment option.
  • Enter your pick-up location (either an address in Carrington/Livingston, or North Pointe).
  • The app will let you know when to expect your ride, and where to wait.
  • If you’re going from Carrington/Livingston to North Pointe, the driver will give you a transfer so you can hop on to a Calgary Transit bus to complete your trip.

Cost

Same price as regular Calgary Transit fares:

  • $3.40 per adult (ages 18+)
  • $2.35 per youth (ages 6-17)
  • Free for children age five and under

Payment options

  • Credit card – pay in the app
  • Any Calgary Transit pass, ticket or transfer (including low income passes, senior yearly passes, and the UPass) – select the option in the app then show your pass/ticket to the driver.
  • Sorry, no cash

Hours of service

  • Monday to Friday: 5:30 a.m. to 8:00 p.m.
  • Saturday: 7:00 a.m. to 8:00 p.m.
  • Sunday: 9:00 a.m. to 6:00 p.m.
  • Stat holidays: 9:00 a.m. to 6:00 p.m.

Vehicles operate between these hours only. Rides cannot be booked that would arrive or depart outside of service hours.

Pick-up and drop-off points

  • In Carrington and Livingston:
    • The app will give you a pick-up location. It will be at a street curb; you cannot wait inside your house.
    • The maximum distance you’ll have to walk to a pick-up point is 400m.
  • At North Pointe there are two options for pick-up/drop-off points:
    • The transit hub on Country Village Link NE (behind Landmark Cinemas Country Hills and across from Notre Dame High School).
    • On Country Village Road, east of Harvest Hills Blvd (near the Real Canadian Superstore).

 

North Pointe Map

 

Who can use Calgary Transit On Demand?

  • People who are travelling between Carrington/Livingston and North Pointe only. (This is a pilot project. If it’s successful, we hope to include more communities in the future!)
  • Children under the age of 12 must be accompanied by an adult.
  • In accordance with Alberta car seat guidelines, you are responsible for providing a car seat or booster seat for children under 18 kg (40 lbs.), or under 6 years of age.

Wait times and service

  • This is a shared transportation service. That means there may be up to five customers in the vehicle at one time, and rides may not be direct because the driver may pick-up/drop-off other customers on the way.
  • Once you’ve requested service, we aim to arrive within 15 minutes, but wait times may increase in periods of high demand. The maximum wait time for a ride is 60 minutes.
  • Your requested pick-up time may be adjusted by up to six minutes after you request the ride.
  • When you request a ride, be ready. The maximum time the vehicle will wait for you at your requested pick-up location is two minutes.
  • The maximum time you’ll be in the vehicle is 30 minutes.

Groceries, luggage, bikes and pets

  • You can bring luggage or grocery bags on board, but they cannot be placed on seats if other passengers require them. Luggage or large items must fit in the back of the van. 
  • You are responsible for loading/unloading your belongings.
  • Pets are allowed in an enclosed carrier, which must fit in the back of the van. There is no cost for pets.
  • There are currently no bike racks on vehicles. If there is strong demand for bike racks, this could change in the future.

Accessible service (wheelchairs, mobility aids, etc.)

  • An accessible vehicle (minivan) is available upon request when you book your trip through the app.
  • As with regular public transit service, the driver does not assist you in entering or exiting the vehicle, or from door-to-door.
  • If you require door-to-door accessible transit service, please contact Calgary Transit Access.

How long will the pilot project last?

The pilot project will run for one year. After that it will be assessed to see if the program will continue, be replaced with traditional bus route service, be expanded to other communities, etc.

Why we’re trying on demand transit service

In new communities under development the population density is low, which means there aren’t as many transit customers as there are in established communities. This makes it expensive and inefficient to provide traditional bus service with set routes and fixed schedules. On demand, shared transportation service may provide an opportunity to introduce cost-effective and efficient transit service sooner to developing communities.

Contact Us

Contact us if you have any questions or want to provide feedback on this pilot project.

  • Submit a request online. Please select “Projects” from the list, then complete the online form.
  • Call us at 403-262-1000.