A one-year pilot project to explore a new way to offer transit service
Calgary Transit On Demand is a new way to provide transit service to communities that currently don’t have traditional bus service. This pilot project offers on demand, shared-ride transportation to connect people in Carrington and Livingston to the North Pointe transit hub and amenities.
Service will begin soon! We initially planned to launch on May 24, 2019, but due to technology challenges with mapping new communities, the launch date may be delayed. We will announce the launch date here and on Twitter once it’s confirmed.
- Credit card – pay in the app
- Any Calgary Transit pass, ticket or transfer (including low income passes, senior yearly passes, and the UPass) – select the option in the app then show your pass/ticket to the driver.
- Sunday: 9:00 a.m. to 6:00 p.m.
- Stat holidays: 9:00 a.m. to 6:00 p.m.
Vehicles operate between these hours only. Rides cannot be booked that would arrive or depart outside of service hours.
Who can use Calgary Transit On Demand?
- People who are travelling between Carrington/Livingston and North Pointe only. (This is a pilot project. If it’s successful, we hope to include more communities in the future!)
- Children under the age of 12 must be accompanied by an adult.
- In accordance with Alberta car seat guidelines, you are responsible for providing a car seat or booster seat for children under 18 kg (40 lbs.), or under 6 years of age.
Wait times and service
- This is a shared transportation service. That means there may be up to five customers in the vehicle at one time, and rides may not be direct because the driver may pick-up/drop-off other customers on the way.
- Once you’ve requested service, we aim to arrive within 15 minutes, but wait times may increase in periods of high demand. The maximum wait time for a ride is 60 minutes.
- Your requested pick-up time may be adjusted by up to six minutes after you request the ride.
- When you request a ride, be ready. The maximum time the vehicle will wait for you at your requested pick-up location is two minutes.
- The maximum time you’ll be in the vehicle is 30 minutes.
Groceries, luggage, bikes and pets
- You can bring luggage or grocery bags on board, but they cannot be placed on seats if other passengers require them. Luggage or large items must fit in the back of the van.
- You are responsible for loading/unloading your belongings.
- Pets are allowed in an enclosed carrier, which must fit in the back of the van. There is no cost for pets.
- There are currently no bike racks on vehicles. If there is strong demand for bike racks, this could change in the future.
Accessible service (wheelchairs, mobility aids, etc.)
- An accessible vehicle (minivan) is available upon request when you book your trip through the app.
- As with regular public transit service, the driver does not assist you in entering or exiting the vehicle, or from door-to-door.
- If you require door-to-door accessible transit service, please contact Calgary Transit Access.
How long will the pilot project last?
The pilot project will run for one year. After that it will be assessed to see if the program will continue, be replaced with traditional bus route service, be expanded to other communities, etc.
Why we’re trying on demand transit service
In new communities under development the population density is low, which means there aren’t as many transit customers as there are in established communities. This makes it expensive and inefficient to provide traditional bus service with set routes and fixed schedules. On demand, shared transportation service may provide an opportunity to introduce cost-effective and efficient transit service sooner to developing communities.
Contact us if you have any questions or want to provide feedback on this pilot project.
- Submit a request online. Please select “Projects” from the list, then complete the online form.
- Call us at 403-262-1000.