Every Calgary Transit rider deserves to feel safe when riding with us. Our Transit Watch program allows our customers to report their immediate concerns to us, so that together we can help make public transit safe. If you see something out of the ordinary, report it immediately to the bus or Ctrain operator, uniformed peace officer or law enforcement authorities. For emergencies, always contact 9-1-1.
Other ways to report a concern:
NEW: Text message
|To discreetly report immediate safety or security concerns, text us at 74100 anywhere, anytime. Our staff will assist you and dispatch officers, if needed.||Our CTrain stations, platforms and MAX Purple stations are all equipped with help phones where you can report your concern. Press a help button until it clicks and the green light comes on, to tell the operator what the situation is.||Call us at 403-262-1000, option 1, to report your concern.|
New: Text message options for reporting safety concerns
How does it work?
- Send a text message to 74100 with your immediate safety/security concern. Emergencies should always be reported to 9-1-1.
- Provide as much detail as possible: Who? What? When? Where? How?
- The message will immediately be received by our staff. We will acknowledge the receipt of your text and likely have follow-up questions.
When should I text and when should I call 9-1-1?
The text message tool is for immediate safety and security issues, such as disorder, infrastructure issues, broken glass, ice or harassment. For general information like route or schedule inquires, customers should continue to use our app, website, Twitter or call us at 262-1000. All emergencies should still be reported to 9-1-1.
Will it cost me anything on my phone bill?
Standard rates apply. Check with your wireless provider if short codes carry any extra charges.
Can I send photos or video clips?
Yes, we can receive images or video clips through our text number.