Cleanliness of vehicles, stations and stops is important to customers and to their confidence in the transit system. Adequate cleanliness affects perceptions of safety.
Where we’re at
These results are an index of general perceptions of cleanliness, as well as customer experiences with cleanliness at bus stops, stations and in vehicles during their most recent trip.
What we did in 2019
- Maintained the Continuous Improvement focus on vehicle servicing and cleanliness.
- Monitored the effectiveness of third parties in cleaning our stations and stops.
- Continued with the cleaning programs in bus zones.