COVID-19 Service Update

Calgary Transit Access (CTA) is committed to continuing to provide eligible customers with our public transportation service.  Due to the new restrictions implemented by the provincial government, we are beginning a passenger limit of one passenger per car when riding with Checker Cabs and no more than two customers to Care Calgary minivans.

CTA has implemented this passenger limit as an added measure of protection for the safety of our customers and our operators; we are also working hard to make sure that customers taking trips on CTA buses are limited so that the bus is not full.  Fewer passengers means less contact and thus reduces social contact which will help to reduce the spread of COVID-19.

Even with vaccinations beginning, CTA will continue to ask health screening questions when customers call the Booking Centre to request a trip; we continue to ask if you feel unwell, that you please stay home.  We also continue to ask that customers wear their face coverings when taking a trip with us; you can learn more about face coverings below.

This safety precaution will have no impact to service delivery.  At this time, we are still able to accommodate the same number of trips.

COVID-19

The City of Calgary has extended the temporary face covering bylaw to December 2021.  Council will review the bylaw at that time to determine whether it needs further extension.  We are asking all customers to continue wearing their face covering when taking a trip with us.  You may have taken a trip with a customer who is not wearing a face covering; there are exceptions to the bylaw and we ask for your continued compassion and patience.  You can find more information about the bylaw by clicking here.  If you’d like to learn more about wearing a mask, please visit our safety page.   Below is a list of exceptions to the mask bylaw. Exceptions to the Face Coverings Bylaw include:

  • Children under two years of age
  • People with underlying medical conditions or disabilities inhibiting their ability to wear a face covering
  • People who are unable to place, use or remove a face covering safely without assistance
  • People who are eating or drinking at a public premises that offers food or beverage services
  • People engaging in an athletic or fitness activity
  • People who are caregiving for or accompanying a person with a disability where wearing a face covering would hinder the accommodation of the person’s disability (for example, the ability to lip read)
  • People who have temporarily removed their face covering where doing so is necessary to provide or receive a service (for example, a visit to the dentist)

COVID-19 

Calgary Transit Access (CTA) is committed to maintaining our current service promise to our customers.

CTA is doing its part by ensuring we provide clean, well- sanitized vehicles and enforcing good hygiene practices amongst all our employees and partner agencies.

As part of our efforts to keep customers and employees safe, even as vaccinations begin, we are going to continue with our health screening questions when you call to request a trip.

However, in order to maintain this service, we are asking our customers to answer the following questions before booking a trip:

Q1.         Are you experiencing flu-related symptoms such as a fever, cough, runny nose or difficulty breathing that are not related to a preexisting health condition or illness (such as seasonal allergies)?

Yes / No

Q2.         Have you travelled outside Canada in the last 14 days?

Yes / No
Q3.         Have you contacted Health Link 811 to arrange formal testing or been medically directed to self-isolate or quarantine yourself? Yes / No
Q4.         Have you been confirmed positive for COVID-19? Yes / No
Q5.          Have you had close contact with someone who has been tested or has been confirmed positive for COVID-19, or have you been exposed to the virus during any other travel, being in a laboratory setting, living with or acting as a caregiver for someone who is ill? Yes / No

If you have answered “YES” to any of these questions, CTA recommends that you stay home or consider another mode of transportation.    We are asking our customers who have travelled recently to stop using our service for a minimum of 14 days from the date they returned home. 

If you have answered “NO” to questions 1-5, you can continue booking your trip. 

We understand this is a challenging time and we appreciate your help as the COVID-19 situation develops. 

We are asking all of our customers to cover their cough, wash their hands frequently and to stay home if they feel sick.  You can learn more by visiting the Calgary Emergency Management Agency’s (CEMA) page about COVID-19 or going online to the World Health Organization (WHO) for tips on how to manage during this event.

Once you are registered as a Calgary Transit Access customer, booking a trip is simple.

Once you have applied for our service and are determined eligible for our service, booking a trip is very easy.  There are two ways to book a trip.

NEW!  1. CTA Trip Booking - Online

We've recently added an online trip booking tool. This tool is available for desktop and laptop computers, as well as Apple and Android tablets or mobile devices.

You can make trip booking requests anytime, from the convenience of your own device.  Learn more.

2. Call Centre - Telephone

The call centre booking line is open from 9 a.m. to 5 p.m. daily and closed on statutory holidays. To book a trip, call 403-537-7777, option 2.

If you want to check the date and time of a trip you already booked call 403-537-7777, option 1.

When a trip is booked (scheduled and confirmed) we will give you a 20-minute pickup window. We will arrive within that 20-minute window, so please be ready to go at the start of your assigned window. This will help keep us on schedule for your trip and scheduled trips that follow.

Cancellations

To cancel a trip, call 403-537-7777, option 1 or option 3 to speak with an agent.

Although you can access the automated phone line to cancel your trip 24 hours a day, we require at least two hours notice. If you do not show up for a booked trip or cancel with less than two hours notice, warning letters and service suspensions may result.

Types of Trips

We have two types of trips that you can book:

  1. Casual – these trips must be booked no later than 1 p.m. the day before the trip is needed. You can book these trips up to four days in advance.
  2. Subscription – These types of trips occur at least once every two weeks on the same day(s), at the same time, to and/from the same place for a minimum of 6 weeks.

To read some tips on how to make your trip safe, enjoyable and on time check out these quick tips.