1 Street Station

Thanks for taking the time to let us know about your experience on transit. Please select the heading that best describes your feedback. Click the link within a heading to submit a request online. 

Advertising/Communications

sign at station

Use this Service Request to provide feedback on an advertisement seen on our property or vehicles. Also, to report anything related to our communication regarding Service Changes through the various mediums, i.e. website, next CTrain signs, etc.    

Send an Advertising/Communications Service Request

Bikes on Transit

Bike rack on bus

Use this Service Request for anything bike related such as renting bike lockers, feedback on bike racks, or bikes stolen or vandalized.  

Send a Bikes on Transit Service Request

Bus or CTrain Vehicle Maintenance

Bus maintenance worker

Use this Service Request to provide feedback on the cleanliness, mechanical condition, environmental concerns, or the temperature of a bus or CTrain. 

Send a Bus or CTrain Vehicle Maintenance Service Request

Bus Route or Bus Schedules

route map

Use this Service Request to request or provide feedback on a new route or schedule change, or to report a bus that is late, early, or did not arrive. 

Send a Bus Route or Bus Schedules Service Request

Bus Stops

Bus zone

Use this Service Request for anything related to benches, poles, shelters, or garbage bins at a bus stop. 

Send a Bus Stop Service Request

CTrain Schedule

CTrain

Use this Service Request to report concerns regarding the schedule of a CTrain or to request a schedule change. 

Send a CTrain Service Request

CTrain Stations

1 Street CTrain Station

Use this Service Request to report the cleanliness of a CTrain station, station fixtures and equipment concerns, CTrain shelters, signage, track maintenance, or anything relating to the Ticket Vending Machines. 

Send a CTrain Station Service Request

Employee Conduct

Use this Service Request to tell us how our employees did while driving or interacting with others.

Send an Employee Conduct Service Request

Park and Ride for LRT or Bus

Crowfoot Park and Ride

Use this Service Request for anything pertaining to the Reserved Parking Program, maintenance of a Park and Ride lot, the signage within a Park and Ride Lot, or any report of public mischief in a Park and Ride area. 

Send a Park and Ride for LRT or Bus Service Request

Projects

New projects

Use this Service Request to ask questions or provide comments/feedback on any of our major projects i.e. GreenLine LRT/Setway.

Send a Projects Service Request

Snow and Ice Control

snow at stations and bus zones

Use this Service Request for Snow and Ice anywhere on Transit Property, i.e. CTrain Stations, bus pads, ramps and stairs. 

Transit Pass Programs

Special transit fares

Use this Service Request for anything related to Low Income Passes, Seniors Yearly Passes, and UPasses. Also, use this for feedback on fare options. 

Send a Transit Pass Programs Service Request

Transit Safety / Public Etiquette

Westbrook

Use this Service Request to report concerns regarding public behaviour, bylaw, and safety concerns.

Send a Transit Safety / Public Etiquette Service Request