Customers depend on Calgary Transit to get them to their destinations on time. We do our best to minimize delays; however some circumstances are beyond our control, such as inclement weather, traffic and road conditions, police emergencies and medical emergencies.
Where we're at (CTrain)
This graph shows the average percent of CTrains that arrive within planned frequency, which is how often we plan for trains to arrive. This is tracked with a geofence, which is a virtual boundary around a CTrain station. When the train enters and exits the boundary, the time is tracked.
This graph shows the number of major CTrain delays (greater than 30 minutes) per month.
CTrain delays of 30 minutes or more are caused either by internal or external factors. Examples of external factors include weather, a vehicle blocking the tracks, pedestrian or vehicle contact with trains, and passenger emergencies. Examples of internal factors include mechanical breakdowns and traction power and signal systems failures.
Where we're at (Bus)
Bus reliability is measured by the percentage of buses departing major bus stops on time (-1 to +5 minutes). This is measured by Automatic Vehicle Locators, which are GPS systems on every bus.
Where we're at (Calgary Transit Access)
The on-time performance for Calgary Transit Access is measured by the driver’s arrival time versuses the scheduled pick up time, within a 20 minute pickup window. Learn more about Calgary Transit Access' on-time performance.
What we did in 2016
- Began measuring and reporting the on-time performance of bus and train service.
- Implemented a CTrain line inspection vehicle to monitor tracks and track infrastructure.
- Continued the program to improve reliability of the CTrain fleet focusing on the oldest vehicles.
- Strategically managed the fleet to minimize the amount of time that oldest vehicles provided service.
- Retired five of the oldest and least reliable CTrain vehicles.
- Retired 24 of our most unreliable shuttle buses.
- Introduced new scheduling software for Calgary Transit Access, which offers many automated features. The software is expected to help us further improve on-time performance and assist in providing a better customer experience.
What we’re working on in 2017
- Building on the work of 2016, develop a structured system to better track and understand the causes of CTrain delays.
- Develop an enhanced trouble-shooting reference guide for the CTrain Control Centre.
- Retire up to 20 more of the oldest CTrain cars. These vehicles have been in service for 30-40 years and are three times more likely to break down as new vehicles.
- Provide real-time arrival information to Calgary Transit Access customers. This will allow us to notify customers 5-10 minutes before we arrive at their pickup location.