June 01, 2020

We know you rely on our service. We’re committed to keeping you safe and providing you the best transit experience possible during this challenging time.

We want to hear from you and other customers about how the COVID-19 has impacted your transit experience. We’re asking our customers to fill out a short survey every Thursday. We want to know how our customers are doing and identify things we can do to improve your transit experience.

Check out our survey results below.

If you have feedback to share about your transit experience:

  • Fill out a future survey (follow @calgarytransit for details of our next survey)
  • Contact us

Survey questions and results by week

How well does transit service meet your needs during the COVID-19 outbreak?

  May 21 May 28 June 4 June 11 June 18 June 25 July 2 July 9
Extremely well   12% 16% 12% 10% 0% 14% 13% 14%
Very well 25% 26% 15% 35% 29% 28% 30% 33%
Somewhat well  22% 31% 18% 15% 36% 34% 30% 24%
Not so well  19% 12% 33% 25% 7% 13% 17% 17%
Not well at all    22% 15% 15% 15% 29% 11% 11% 11%

How would you rate the quality of transit service during the COVID-19 outbreak?

  May 21 May 28 June 4 June 11 June 18 June 25 July 2 July 9
Very high quality 15% 18% 6% 10% 0% 14% 13% 19%
High quality 27% 27% 18% 35% 21% 26% 30% 33%
Neither High nor low quality 29% 34% 36% 25% 21% 40% 34% 25%
Low quality 16% 11% 21% 10% 36% 15% 15% 15%
Very low quality 13% 11% 18% 20% 21% 6% 8% 8%

How responsive have we been to your concerns about riding transit during the COVID-19 outbreak?

  May 21 May 28 June 4 June 11 June 18 June 25 July 2 July 9
Extremely responsive 15% 18% 6% 5% 0% 11% 10% 16%
Very responsive 28% 30% 30% 35% 7% 36% 37% 28%
Somewhat responsive 28% 32% 24% 40% 43% 34% 34% 36%
Not so responsive 16% 10% 18% 5% 14% 10% 12% 12%
Not at all responsive 13% 10% 21% 15% 36% 8% 6% 9%

What are the 3 most important areas of service for you as a user of Calgary Transit?

  May 21 May 28 June 4 June 11 June 18 June 25 July 2 July 9
Availability  23% 23% 22% 22% 18% 26% 24% 25%
Accessibility 7% 7% 4% 5% 8% 8% 9% 9%
Customer Care 6% 5% 5% 2% 4% 4% 4% 5%
Safe 19% 21% 17% 20% 20% 17% 19% 18%
Information   2% 4% 3% 8% 2% 3% 3% 2%
Easy to use 8% 5% 5% 5% 4% 10% 7% 6%
Clean 15% 16% 18% 14% 16% 15% 15% 16%
Reliability 20% 18% 25% 24% 28% 17% 20% 20%

What are you currently using transit for?

  May 21 May 28 June 4 June 11 June 18 June 25 July 2 July 9
Going to work 35% 37% 38% 47% 40% 38% 35% 40%
Going to Appointments  21% 20% 29% 24% 19% 23% 29% 24%
The Grocery Store 21% 22% 19% 18% 19% 25% 22% 21%
To see loved ones/people 13% 11% 9% 9% 22% 14% 14% 15%
Recreational places 10% 10% 3% 3% 0% 0% 0% 0%