March 18, 2020
An operator standing in front of his bus

COVID-19 Safety FAQ

We know our customers rely on our service and that any changes we make will have major impacts to Calgarians. Your safety and our employees’ safety is our top priority. With that in mind, we are making these decisions very carefully and will make information and updates available as quickly as we can.  Thank you for your patience and understanding through this difficult time. Please make sure to keep yourselves safe and check on your family and friends.

What we’re doing to keep our customers safe

We are working hard to thoroughly cleaning all of our vehicles and facilities, to ensure we are providing a safe workplace for our front-line employees and customers. We are disinfecting all grab rails, stanchions, steering wheels, buttons, etc. and are spraying a bleach and water mixture to disinfect the surfaces inside of the vehicles. 

However, the most effective way to prevent the spread of disease are things you do yourself. We strongly encourage everyone to follow these recommendations provided by the Government of Alberta: 

To protect yourself and others:   

  • Stay home and away from others if sick or in isolation  
  • Wash hands often  
  • Cover coughs and sneezes  
  • Avoid touching face with unwashed hands  
  • Avoid travel outside Canada  
  • Self-isolate for 14 days if returning from travel outside Canada or were exposed to COVID-19  

Visit alberta.ca/coronavirus for the most up-to-date information.

We have closed off the front seats of shuttle buses and the jump seats directly behind the operator on NOVA buses, to further keep physical distance between operators and customers.

What we’re doing to keep our operators safe

Our operators come into contact with hundreds of customers a day and their safety is extremely important to us. All operators have access to hand sanitizer and are asked to practice social distancing.

Rear-door boarding

On March 17, we implemented a rear-door boarding process for all customers boarding routes 100 & 300 at the airport. This was implemented immediately due to the high-risk nature of the area.

Effective Friday, March 20 and continuing throughout the local state of emergency we are asking all Calgary Transit customers to board our buses using the rear doors to help ensure our operators’ safety. This will help reduce the number of interactions our operators have, increase social distancing and ultimately keep our city safer.

Customers who require accessible boarding can still board at the front of the bus.

In this very difficult time, we are asking Calgarians to be honest and pay their fares. We cannot accept cash fares while boarding using the rear-doors; please purchase single-ride tickets from our Ticket Vending Machines, where possible, and rip the ticket once boarded to validate. This honour-system approach, is asking Calgarians to come together as a community to keep our city safe.

Please stay behind the yellow line when talking to our operators, to ensure social distancing.

We have closed off the front seats of shuttle buses and the jump seats directly behind the operator on NOVA buses, to further keep physical distance between operators and customers.

CALGARY TRANSIT ACCESS (CTA) COVID-19 Service Update – Effective March 19, 2020

Calgary Transit Access (CTA) is committed to continuing to provide eligible customers with our service.  Due to the rapidly changing COVID-19 situation, many Calgarians have been directed to begin social distancing.  CTA has implemented a two passenger limit only across all vehicles as an added measure of protection for the safety of our customers and our operators.  Fewer passengers means less contact and thus reduces social contact which will help to reduce the spread of COVID-19.

This safety precaution will have no impact to service delivery.  At this time, we are still able to accommodate the same number of trips even with the start of a two passenger per vehicle limit.

CTA customers can learn more here.