March 18, 2020
An operator standing in front of his bus

COVID-19 Safety FAQ

We know our customers rely on our service and that any changes we make will have major impacts to Calgarians. Your safety and our employees’ safety is our top priority. With that in mind, we are making these decisions very carefully and will make information and updates available as quickly as we can.  Thank you for your patience and understanding through this difficult time. Please make sure to keep yourselves safe and check on your family and friends.

What we’re doing to keep our customers safe

Limiting our seating

About half of our seats on our buses will be blocked off with signage to promote physical distancing. Please practice the same etiquette on CTrains and keep two metres distance from fellow passengers.

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Please sit only in unmarked seats. No standing please.

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Do not board the bus if you feel ill or have flu-like symptoms.

With far fewer customers during the COVID-19 outbreak, we don’t expect these changes will impact travel times on most of our bus routes. If a bus does reach capacity, please wait for the next bus. Thank you for your patience, as we try to keep our city safe. If you are traveling during peak hours, please allow yourself extra time to get to your destination. We have staff monitoring our routes and are making adjustments as necessary.

We’ve closed off the front seats of shuttle buses and the jump seats directly behind the operator on NOVA buses, to further keep physical distance between operators and customers.

Cleaning all vehicles and facilities

We’re working hard to thoroughly clean all of our vehicles and facilities, to ensure we are providing a safe workplace for our employees and customers. We are disinfecting all grab rails, stanchions, steering wheels, buttons, etc. and are spraying a commercial hospital-grade disinfectant on high-touch surfaces inside of the vehicles.

Crews are boarding CTrain cars at stations along our Red and Blue lines throughout the day to disinfect high-touch surfaces. Between trains, the crews are disinfecting high-touch surfaces at CTrain stations, such as ticket machines and grab rails. 

Peace officers doing downtown fare checks

To help reduce incidents of public disorder and improve fare compliance, we’re putting uniformed Calgary Transit peace officers at both ends of the downtown core at our 7th Street West and City Hall South stations. They are boarding outbound CTrain cars at these stations and checking passengers for valid tickets or passes before the cars disembark.
 
When encountering passengers who are unable to produce valid fares, peace officers are asking these individuals to leave the train, purchase a fare and catch the next train.We are not issuing these individuals provincial violation tickets for fare evasion offences. Calgary Police Service members are on-hand at our 7th Street West and City Hall South stations to assist. 
 

Limiting station building access 

 
To prevent large gatherings and improve physical distancing on our system, we’re limiting access to the station building at the following CTrain stations: 
  • Victoria Park / Stampede 
  • Erlton 
  • Heritage 
  • Southland 
  • Anderson 
Station building access is closed between 6 p.m. to 6 a.m. 

What we’re doing to keep our operators safe

Our operators come into contact with hundreds of customers a day and their safety is extremely important to us.

Rear-door boarding

We are asking all customers to board our buses using the rear doors. This will help reduce the number of interactions our operators have, increase physical distancing and ultimately keep our city safer.

Customers who require accessible boarding can still board at the front of the bus.

In this very difficult time, we are asking Calgarians to be honest and pay their fares. We cannot accept cash fares or transfers while boarding using the rear-doors; please purchase single-ride tickets from our ticket vending machines, where possible, and rip the ticket once boarded to validate. This honour-system approach, is asking Calgarians to come together as a community to keep our city safe.

Please stay behind the yellow line when talking to our operators, to ensure social distancing.

Front seat closures

We have closed off the front seats of shuttle buses and the jump seats directly behind the operator on NOVA buses, to further keep physical distance between operators and customers.

Cleaning kits

We are equipping every vehicle with hand sanitizer for operator use and providing operators with personal cleaning kits.

Calgary Transit Access service update

We have implemented a two-passenger limit across all Calgary Transit Access (CTA) vehicles as an added measure of protection for the safety of our customers and our operators. This safety precaution will not impact to service delivery.  At this time, we are still able to accommodate the same number of trips even with the start of a two passenger per vehicle limit.

CTA customers can learn more here.