March 19, 2020
man purchasing a ticket in a ticket vending machine

How do transfers work with rear-boarding?

We are not offering paper transfers for the duration of the state of local emergency. This is an honour-system approach and we are trusting Calgarians to be honest and pay their fares.  

If you have a single-use ticket, tear your ticket and hang on to it. You have 90 minutes to travel/transfer. We trust you – thank you for helping us keep our community safe.  

Who can enter from the front door?

Front door boarding is for customers who require the use of a ramp. For example: 

  • people with strollers, crutches, walkers, wheelchairs or other types of mobility devices 
  • people who are less ambulatory like someone with arthritis, knee problems etc. can board at the front of the bus. 

Are portable ramps an option for rear boarding?

No.  Customers who require a ramp should use the front door of the vehicle. 

Why aren't operators wearing masks and gloves?

We are providing our operators with face coverings because of their close contact with customers, but it is an individual decision on whether they wear one, as there are risks.

Dr. Theresa Tam, Canada’s Chief Public Health Officer, recently announced that wearing a non-medical mask, even if you have no symptoms, is an additional measure you can take to protect others around you. Our operators are allowed to wear non-medical masks if they choose, but as Dr. Tam emphasized, medical masks must be kept where they are needed – with health care workers.

It is important that all citizens know that if you decide to wear a non-medical mask or gloves, it is critical that you wash your hands and sanitize your gloves often, and take care when removing the mask to avoid exposure. Wearing a mask or gloves does not mean you can touch your face. If you choose to wear your own mask or gloves it is really important that you know and understand the proper procedures to put them on, remove them and discard them and/or wash them in a safe and sanitary manner. Please visit Alberta Health Services for more information.

We take our employee’s safely very seriously and have implemented many measures to keep our people safe. Learn more at

What else are we doing to protect operators?

  • We have implemented rear-door boarding on our big buses.
  • We have shut down the front seats on shuttle buses.
  • We have limited our seating capacity to 50 per cent on all buses.
  • We are deep cleaning our vehicles daily and disinfecting all high-touch surfaces throughout the day.
  • We are equipping every vehicle with hand sanitizer for operator use and providing operators with personal cleaning kits.
  • A standardized operating procedure has been implemented across all garages to ensure every garage and vehicle is thoroughly sanitized the same way.

We have asked operators to implement social distancing by:

  • Requesting customers stand behind the yellow line on buses.
  • Limiting casual conversations with customers.
  • Refraining from touching fare payments.
  • Requesting customers to keep social distance to address questions or concerns. 

Why are we limiting seating and how are we doing it?

We are limiting our seating on all buses to help keep you safe. About half of our seats on our buses will beare marked with signage to help promote physical distancing.  Please practice the same etiquette on CTrains and keep two metres distance from fellow passengers.  Help us protect our transit system. 

We have also closed off the front seats of shuttle buses and the jump seats directly behind the operator on NOVA buses, to keep distance between operators and customers.  This is to encourage social distancing practices and to maintain physical distance between operators and customers.

Will limited seating lead to overcrowding or impact service?

With far fewer customers during the COVID-19 outbreak, we don’t expect these changes will result in overcrowded buses or CTrains on most of our routes. We are continuing to monitor our transit service and have plans in place to adjust schedules, as needed.  Thank you for your patience, as we try to keep our city safe.   

Noticed some passengers are not practicing physical distancing?

What should you do?   We’re asking Calgarians to practice physical distancing to help protect themselves and limit the spread of COVID-19. This includes in our stations areas and onboard our vehicles.  If someone is not respecting your space, please remove yourself from the situation. If an elevator is full, for example, please wait for the next one. Do not try to enforce these guidelines yourself.  Your safety is important and engaging other passengers may lead to an unsafe situation. 

How are you keeping CTrain cars sanitized?

Our vehicles are deep cleaned every day and we sanitize CTrains cars on the go. Crews are boarding in-service CTrain cars at stations along our Red and Blue lines throughout the day to disinfect high-touch surfaces, such as buttons, poles, straps, and seat rails. Between trains, the crews are disinfecting high-touch surfaces at CTrain stations, such as ticket machines and grab rails. Crew members are wearing safety vests and other PPE and have identification badges. Keep an eye out for our crews and please let them do their thing. We’ve directed them to sanitize in way that upholds physical distancing and minimizes customer disruption.

Why are peace officers doing fare checks at stations?

We’ve put uniformed Calgary Transit peace officers at both ends of the downtown core at our 7th Street West and City Hall South stations to help reduce public disorder and improve fare compliance. They are boarding outbound CTrain cars at these stations and checking passengers for valid tickets or passes before the cars disembark. When encountering passengers who are unable to produce valid fares, peace officers are asking these individuals to leave the train, purchase a fare and catch the next train. They are not issuing these individuals provincial violation tickets for fare evasion offences.

Why are you checking fares during a pandemic?

The COVID-19 outbreak has significantly reduced our ridership and fare revenue. We depend heavily on revenue from fares, with fare revenue covering about half of our $4.04 operating cost per trip. We are checking fares to improve fare compliance on our system.

Why are you targeting those who frequent downtown?

We’re not targeting any specific groups or populations. We’re acting to prevent any individual without a valid fare from riding on our system beyond the downtown core to help reduce incidents of public disorder and improve fare compliance across our system.