Safety, Security and Cleanliness
 

Calgary Transit is implementing a number of initiatives to improve the safety, security and cleanliness of the system

Some of the new initiatives to enhance the safety of our customers and staff include:

In addition to the eight Peace Officers (formerly known as Protective Services Officers) approved as part of the 2008 business plan, Calgary Transit will hire an additional 10 officers to bring the complement to 69 officers.

Increasing the presence of Operations Supervisors on the CTrain system from 1800 to 0200. Operations Supervisors have increased their presence on the CTrain system during the day, and particularly during the late evening period. Operations Supervisors wearing distinctive yellow vests, have been riding CTrain cars between stations to check on cleanliness and other issues and provide a visible presence.

Calgary Transit has retained the services of 12 private security guards to enhance visible presence at CTrain Stations between the hours of 1600 to midnight, seven days a week.

Calgary Transit has met with the Calgary Police Service and are working on the development of a transit system crime management strategy. As a part of this strategy, there is now an increased presence by CPS on the NE CTrain line.

Calgary Transit and CPS will be opening an office on the Centre Street platform scheduled to open in March.

Video cameras are being installed in the parking lots of Franklin, Whitehorn and Brentwood Stations.

A video monitor will be installed at Marlborough Station displaying the video feed from cameras at the station. It is expected the presence of the video monitor will deter criminal activity.

400 buses are being equipped with DriveCam technology. These cameras enhance operator and customer safety.

Calgary Transit has launched a CTrain safety awareness campaign to inform passengers how to get assistance from our staff. The campaign features HELP intercoms on the platforms of stations, the in-train intercoms for communication with the operator, and the CCTV (closed-circuit television) security camera system and our patrolling Peace Officers.

Relative to Calgary Transit Cleanliness Initiatives….

With the approval of the 2008 budget adjustments, Calgary Transit received 10 additional cleaning positions which will be focused on CTrain vehicle and station cleaning.

Calgary Transit is hiring additional limited-term cleaning/outside maintenance staff. Staff are being deployed on the day shifts to provide ongoing cleaning service at CTrain stations and to provide a visible presence.

Beginning with Whitehorn Station, Calgary Transit initiated “Operation Deep Clean.” This initiative included a thorough deep cleaning of the station, repairs and some repainting.

“Operation Deep Clean” Phase Two will occur at Marlborough Station with other stations on the system to follow.