Accurate, consistent and timely information helps our customers make decisions. They want to know about possible disruptions that impact their commute – but also about future plans, fare changes and service changes.
Where we’re at (Calgary Transit)
These results are an index of general perceptions of the information we provide, as well as perceptions of the quality of information our customers accessed most recently.
Due to the impacts of covid 19 and the decreased ridership, our quarterly customer satisfaction survey was not conducted until q4 of 2020.
Where we're at (Calgary Transit Access)
These results show the percentage of customers who report receiving enough information from Calgary Transit Access in order to use their services successfully.