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Safety and Security
CTrain Safety Video CTrain Safety Features 2008 Crime Statistics Historical Crime Statistics
Calgary Transit operates a very safe system and is committed to the safety and security of its customers. To that end, it has implemented a number of safety features on its system and has an extensive security network in place to provide assistance when needed.
- Uniformed peace officers patrol the CTrain system 24 hours a day.
- Transit operators, supervisors, and maintenance personnel constantly use the system and are available to provide assistance.
- CTrain stations and platforms are equipped with HELP phones.
- Over 300 closed circuit cameras are placed strategically throughout the system.
- Pan-tilt-zoom cameras have been installed at... providing enhanced survellance capacities.
- CTrain stations and platforms are under 24 hour surveilance by trained Calgary Transit staff.
- Security monitoring staff are in direct radio contact with peace officers and transit supervisors and can quickly dispatch them or other emergency services personnel such as police, ambulance or fire.
- Surveillance cameras are installed on Calgary Transit's entire bus fleet.
- Important safety messages are posted around Calgary Transit property, specifically at CTrain stations. Theses remind customers to stay safe and always stand behind the yellow line on CTrain platforms until the train has come to a full stop.
- CTrain stations have been updated with enhanced lighting and a system is in place to ensure Calgary Transit propert is kept clean and as graffiti-free as possible.
Customers are asked to be mindful of these features and to follow all signage posted at CTrain stations and other Calgary Transit property. Let's all work together to STAY SAFE.
| Surveillance cameras may be operating in CTrain stations, CTrain parking lots, Plus 15s and buses to deter and detect criminal activity, and to maintain public safety. The collection of recorded camera images is authorized under section 33(c) of the Freedom of Information and Protection of Privacy Act (FOIP). If you have any questions about this surveillance, please contact Calgary Transit’s Call Centre at 262-1000. |
CTrain Safety Features
The CTrain is equipped with features to help ensure customers are safe when boarding and disembarking the train:
- Sensitive edges at the centre of the doors which will cause the door to open on objects 22 millimeters (or 7/8ths of an inch) thick or greater
- A photo-electric beam near floor level. This beam will cause the door open when the beam is interrupted
- When the light on the door button is off, the doors will not open and safety features are not active.
- As long as the train doors are open the train cannot move
- An automatic three-second delay that keeps the train at the platform after the doors are closed
- Heated rear view mirrors to give operators clearer vision of the platforms in all weather conditions.
Stand Behind the Yellow Line
At the edge of every CTrain platform is a yellow line. This provides you with a safe clearance from arriving trains and train mirrors. Always stand behind the yellow line until your train comes to a full stop.
When boarding the train:
- Please let other customer exit before you board
- Never stick your arm, leg, briefcase or any object into the closing doors
- Never try to pry the doors open
- After boarding, please move toward the centre of the car
On the train
Inside every CTrain you'll see yellow lines, plus signs that advise you to stay clear of the door areas These provide you with a safe clearance from the doors as they open inward.
Help Buttons
For additional customer safety, Calgary Transit equipped every CTrain car with the Transit Help Intercom System, which provides two-way communication between the customer and CTrain operator in case of emergency.
Each CTrain car has eight intercom buttons.
To activate the Help Button, press it until it clicks into place and when the green light comes on clearly explain the situation to the CTrain operator. The operator will provide you with further instructions, radio for assistance if required, or stop at the next station and go to where you are.
When leaving the train
- Please move toward a doorway before the train arrives at your stop.
- To open the doors, use the interior door button located on the grab rail at each doorway. When the doors are ready to open, this button will light up and display the "Press to open door" message.
Important CTrain Safety Information
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