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  Statistics | Annual Ridership | Vehicles Seating Capacity | Fleet Information



Annual Operating Statistics

 

2010

2011

2012 Budget

2012

Ridership

94,368,000 trips

96,215,000 trips

96,876,300 trips

101,971,700 trips

 

Ridership is the number of trips taken on Calgary Transit.

 

Bus Hours of Service

1,891,000 Hrs

2,024,000 Hrs

2,010,500 Hrs

1,985,600 Hrs

 

Bus Hours of Service is the total number of hours that buses are in operation.  It includes both in-service and out-of-service operation for the City’s 40 foot and larger buses.

 

Community Shuttle
Hours of Service

377,000 Hrs

446,000 Hrs

476,600 Hrs

473,900 Hrs

 

Community Shuttle Hours of Service is the total number of hours that community shuttle buses are in operation.  It includes both in-service and out-of-service operation for the City’s 30 foot and smaller buses.

 

CTrain Hours of Service

179,000 Hrs

183,000 Hrs

186,000 Hrs

186,600 Hrs

 

CTrain Hours of Service is the total number of hours that CTrains are in operation.  It includes both in-service and out-of-service operation for the City’s LRT system.

 

Customer Service Commendations

937

1,029

 

1,158

 

Customer Service Commendations measures the number of commendations, thank-yous, and compliments received by the City from citizens concerning transit service and staff.

 

Customer Service Concerns

14,080

15,148

 

16,447

 

Customer Service Concerns is the number of concerns, notifications of issues, and complaints received from citizens.





Annual Performance Measurements

 

2010

2011

2012 Budget

2012

Bus Mean Distance Between Failure

6,300 km / failure

6,100 km / failure

6,300 km / failure

7,200 km / failure

 

Bus Mean Distance Between Failure measures how far buses travel before a mechanical failure takes one out of service (higher is better).

 

CTrain Mean Distance Between Failure

80,600 km / failure

94,400 km / failure

62,000 km / failure

72,100 km / failure

 

Hours of Service per Capita is a measure of how much The City invests in transit hours annually per person in Calgary (higher is better).

 

Hours of Service per Capita

2.34 hrs / capita

2.43 hrs / capita

2.38 hrs / capita

2.38 hrs / capita

 

Hours of Service per Capita is a measure of how much The City invests in transit hours annually per person in Calgary.

 

Trips per Capita

88.2 trips / capita

88.2 trips / capita

 

91.0 trips / capita

 

Trips per Capita measures how much Calgary Transit is used per person in Calgary.

 

Service Hours per sq. km.

2,641 Hrs / km2

2,962 Hrs / km2

 

2,954 Hrs / km2

 

Service Hours per square kilometre (sq. km.) measures how many service hours are provided across the Calgary footprint.

 

Net Cost per Trip

$1.56

$1.56

 

$1.47

 

Net Cost per Trip describes the average cost of a single trip that is not covered by the fare paid by the customer (comes from City taxes).

 

Average Fare

$1.39

$1.47

 

$1.54

 

Average Fare is the average amount of fare revenue collected from customers by Calgary Transit per trip.

 

Revenue to Cost Ratio

53%

56%

 

55%

 

Revenue to Cost Ratio (also called the R/C Ratio) is the Average Fare expressed as a percentage of the Average Total Cost per Trip.



 



Annual Customer Perceptions

 

2010

2011

2012

Overall Satisfaction Rating

65%

67%

 70%

 

Overall Satisfaction Rating is the percent of respondents from the annual Calgary Transit Customer Satisfaction Survey who rate their overall satisfaction with Calgary Transit as either “Excellent” or “Good”.

 

Perception of Safety & Security

7.7

7.8

7.8

 

Perception of Safety and Security is the average rating of respondents from the annual Calgary Transit Safety, Security, and Cleanliness Survey who rate their overall perception of safety and security on a scale from 1 (very unsafe) to 10 (very safe).






Fare comparison between Calgary and comparable Canadian cities (2013 September):

Adult Fare Option

Calgary

Edmonton

Ottawa

Montreal

Vancouver

Winnipeg

Mississauga

Toronto

Cash / Single Ticket

$3.00

$3.20

$3.40

$3.00

$4.00

$2.50

$3.25

$3.00

Monthly Pass

$94.00

$89.00

$98.75

$77.00

$124.00

$82.80

$120.00

$128.50

Low Income Monthly Pass

$44.00

$35.00

$35.00

N/A

N/A

N/A

N/A

N/A

 

Youth Fare Option

Calgary

Edmonton

Ottawa

Montreal

Vancouver

Winnipeg

Mississauga

Toronto

Cash / Single Ticket

$1.75

$3.20

$1.80

$2.00

$2.75

$2.00

$3.25

$2.00

Monthly Pass

$57.50

$65.55

N/A

$45.00

$52.00

$51.00

$101.00

$106.00

 

Senior Fare Option

Calgary

Edmonton

Ottawa

Montreal

Vancouver

Winnipeg

Mississauga

Toronto

Regular Annual Pass

$95.00

$125.00

N/A

N/A

N/A

N/A

$504.00

N/A

 

Comparative Data

Calgary

Edmonton

Ottawa

Montreal

Vancouver

Winnipeg

Mississauga

Toronto

Ridership (millions)*

96.2

80.3

103.5

404.8

231.9

47.5

33.4

500.2

Revenue-Cost Ratio*

55%

43%

54%

55%

53%

60%

46%

70%


* 2011 CUTA Data

 


City of Calgary - Transportation Department - Calgary Transit
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