Annual Operating Statistics

		2009	2010	2011 Budget	2011
Ridership		94,151,000 trips	94,368,000 trips	96,355,900 trips	96,215,000 trips
	Ridership is the number of trips taken on Calgary Transit.
Bus Hours of Service		1,931,000 Hrs	1,891,000 Hrs	2,060,000 Hrs	2,024,000 Hrs
	Bus Hours of Service is the total number of hours that buses are in operation.  It includes both in-service and out-of-service operation for the City’s 40 foot and larger buses.
Community Shuttle Hours of Service		344,000 Hrs	377,000 Hrs	449,900 Hrs	446,000 Hrs
	Community Shuttle Hours of Service is the total number of hours that community shuttle buses are in operation.  It includes both in-service and out-of-service operation for the City’s 30 foot and smaller buses.
CTrain Hours of Service		173,000 Hrs	179,000 Hrs	184,900 Hrs	183,000 Hrs
	CTrain Hours of Service is the total number of hours that CTrains are in operation.  It includes both in-service and out-of-service operation for the City’s LRT system.
Customer Service Commendations		1,141	937		1,029
	Customer Service Commendations measures the number of commendations, thank-yous, and compliments received by the City from citizens concerning transit service and staff.
Customer Service Concerns		14,343	14,080		15,148
	Customer Service Concerns is the number of concerns, notifications of issues, and complaints received from citizens.

		2009	2010	2011 Budget	2011
Bus Mean Distance Between Failure		6,000 km / failure	6,300 km / failure	6,000 km / failure	6,100 km / failure
	Bus Mean Distance Between Failure measures how far buses travel before a mechanical failure takes one out of service.
CTrain Mean Distance Between Failure		83,400 km / failure	80,600 km / failure	100,000 km / failure	94,400 km / failure
	Hours of Service per Capita is a measure of how much The City invests in transit hours annually per person in Calgary.
Hours of Service per Capita		2.35 hrs / capita	2.34 hrs / capita	2.40 hrs / capita	2.43 hrs / capita
	Community Shuttle Hours of Service is the total number of hours that community shuttle buses are in operation.  It includes both in-service and out-of-service operation for the City’s 30 foot and smaller buses.
Trips per Capita		88.4 trips / capita	88.2 trips / capita	90.0 trips / capita	88.2 trips / capita
	Trips per Capita measures how much Calgary Transit is used per person in Calgary.
Service Hours per sq. km.		2,959 Hrs / km2	2,641 Hrs / km2	3,008 Hrs / km2	2.962 Hrs / km2
	Service Hours per square kilometre (sq. km.) measures how many service hours are provided across the Calgary footprint.
Net Cost per Trip		$1.46	$1.56	$1.49	$1.56
	Net Cost per Trip describes the average cost of a single trip that is not covered by the fare paid by the customer (comes from City taxes).
Average Fare		$1.37	$1.39	$1.47	$1.47
	Average Fare is the average amount of fare revenue collected from customers by Calgary Transit per trip.
Revenue to Cost Ratio		54%	53%	52%	pending
	Revenue to Cost Ratio (also called the R/C Ratio) is the Average Fare expressed as a percentage of the Average Total Cost per Trip.

 

		2009	2010	2011
Overall Satisfaction Rating		72%	65%	67%
	Overall Satisfaction Rating is the percent of respondents from the annual Calgary Transit Customer Satisfaction Survey who rate their overall satisfaction with Calgary Transit as either “Excellent” or “Good”.
Perception of Safety & Security		7.6	7.7	7.8
	Perception of Safety and Security is the average rating of respondents from the annual Calgary Transit Safety, Security, and Cleanliness Survey who rate their overall perception of safety and security on a scale from 1 (very unsafe) to 10 (very safe).