Annual Operating Statistics

		2010	2011	2012 Budget	2012*
Ridership		94,368,000 trips	96,215,000 trips	96,377,500 trips	84,722,200 trips
	Ridership is the number of trips taken on Calgary Transit.
Bus Hours of Service		1,891,000 Hrs	2,024,000 Hrs	2,010,500 Hrs	1,653,700 Hrs
	Bus Hours of Service is the total number of hours that buses are in operation.  It includes both in-service and out-of-service operation for the City’s 40 foot and larger buses.
Community Shuttle Hours of Service		377,000 Hrs	446,000 Hrs	476,600 Hrs	400,500 Hrs
	Community Shuttle Hours of Service is the total number of hours that community shuttle buses are in operation.  It includes both in-service and out-of-service operation for the City’s 30 foot and smaller buses.
CTrain Hours of Service		179,000 Hrs	183,000 Hrs	186,000 Hrs	154,000 Hrs
	CTrain Hours of Service is the total number of hours that CTrains are in operation.  It includes both in-service and out-of-service operation for the City’s LRT system.
Customer Service Commendations		937	1,029		913
	Customer Service Commendations measures the number of commendations, thank-yous, and compliments received by the City from citizens concerning transit service and staff.
Customer Service Concerns		14,080	15,148		13,347
	Customer Service Concerns is the number of concerns, notifications of issues, and complaints received from citizens.

* To end of 2012 October

		2010	2011	2012 Budget	2012*
Bus Mean Distance Between Failure		6,300 km / failure	6,100 km / failure	6,300 km / failure	7,200 km / failure
	Bus Mean Distance Between Failure measures how far buses travel before a mechanical failure takes one out of service.
CTrain Mean Distance Between Failure		80,600 km / failure	94,400 km / failure	62,000 km / failure	80,400 km / failure
	Hours of Service per Capita is a measure of how much The City invests in transit hours annually per person in Calgary.
Hours of Service per Capita		2.34 hrs / capita	2.43 hrs / capita	2.38 hrs / capita
	Hours of Service per Capita is a measure of how much The City invests in transit hours annually per person in Calgary.
Trips per Capita		88.2 trips / capita	88.2 trips / capita
	Trips per Capita measures how much Calgary Transit is used per person in Calgary.
Service Hours per sq. km.		2,641 Hrs / km2	2.962 Hrs / km2
	Service Hours per square kilometre (sq. km.) measures how many service hours are provided across the Calgary footprint.
Net Cost per Trip		$1.56	$1.56		$1.43
	Net Cost per Trip describes the average cost of a single trip that is not covered by the fare paid by the customer (comes from City taxes).
Average Fare		$1.39	$1.47		$1.56/span>
	Average Fare is the average amount of fare revenue collected from customers by Calgary Transit per trip.
Revenue to Cost Ratio		53%	56%		55%
	Revenue to Cost Ratio (also called the R/C Ratio) is the Average Fare expressed as a percentage of the Average Total Cost per Trip.

* To end of 2012 October
 

		2010	2011	2012
Overall Satisfaction Rating		65%	67%
	Overall Satisfaction Rating is the percent of respondents from the annual Calgary Transit Customer Satisfaction Survey who rate their overall satisfaction with Calgary Transit as either “Excellent” or “Good”.
Perception of Safety & Security		7.7	7.8	7.8
	Perception of Safety and Security is the average rating of respondents from the annual Calgary Transit Safety, Security, and Cleanliness Survey who rate their overall perception of safety and security on a scale from 1 (very unsafe) to 10 (very safe).