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About CT
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Organization
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Director's Office
The
Director's Office is responsible for the overall
operation of Calgary Transit and provides
direction and support to the various sections
within the division to achieve Calgary Transit's
Mission of providing safe, accessible, and
courteous, public transportation services in
response to the needs of customers. It
includes the Finance &
Accounting unit. They provide administrative
support for all of Calgary Transit in the areas
of budget
preparation and budget management. |
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Operations
The
Operation Section is divided into two units:
Operations Control, and Service
Management. It is responsible for:
- managing and supporting the performance of
transit bus, CTrain and community shuttle
operators
- monitoring and taking action to ensure
that the delivery of transit service is
maintained through schedule adherence, and
the detouring and re-routing of buses when
necessary
- communicating with transit bus, CTrain,
and community shuttle operators,
supervisors, and other personnel by radio to
coordinate on-road service delivery, and to
provide them with information and support.
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Service
Design
The
Service Design Section is divided into three
units: Schedule Design, Dispatch, and
Customer Services. It is responsible for:
- scheduling of all transit bus, LRT, and
community shuttle service
- scheduling and dispatching of bus, CTrain,
and community shuttle operators
- providing customer information and
services such as a lost and found and pass
and ticket sales
- providing customer scheduling information
and assistance through Calgary Transit Call
Centre
- cash processing
- managing the
Customer Service Centre and the sale of all
Calgary Transit fares
- monitoring Calgary Transits closed circuit
television surveillance system
- producing and distributing passes and
tickets for sale through a variety of sales
outlets
- providing scheduling, mapping, and general
Transit information through Calgary Transit
web site
- maintaining ticket vending machines at
all LRT stations
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Transit
Planning
The
Transit Planning & Marketing Section is
divided into two units: Transit Planning and
Marketing. It is responsible for:
- route planning and implementation of new
service
- community relations
- advertising revenues and promotions
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Bus
& Auxiliary Vehicle Maintenance
The
Bus and Auxiliary Vehicle Maintenance section
provides bus and auxiliary vehicles and
facilities needed to operate planned bus
service. It is responsible for:
- maintaining
bus and auxiliary vehicles
- maintaining
bus stops, shelters, bus loops and
washrooms.
- Maintaining
facilities and communications.
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LRT
Maintenance
LRT
Maintenance provides LRT trains and support
facilities needed to operate planned LRT
service. It is responsible for:
- maintaining
LRVs
- maintaining
LRT track & way, signals and overhead
power
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Access Calgary
The
Access Calgary Section is
responsible for coordinating transportation
services to meet the needs of customers with
disabilities. This section works closely with
Calgary Handi-Bus, and various taxi companies to
provide customers with disabilities the most
appropriate and effective means to travel around
Calgary.
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Business Strategies
The
Business Strategies section is responsible for:
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Market research and
data collection
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Ridership analysis
and forecasting
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Analyzing internal
business practices
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Identifying external
events and trends that impact on Transit use.
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Facilities
The
Facilities section is responsible for:
- Cleaning and
Maintaining all Calgary Transit facilities,
including LRT stations, bus terminals, lots,
passenger shelters, and major garage/office
facilities
- Providing
project management for the expansion and
renovation of facilities utilized by Calgary
Transit
- Oversee
technical expansions and upgrades of all
facilities and associated process equipment.
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Safety &
Security
The
Safety and Security section is responsible for:
- the training of all bus, CTrain, community
shuttle operators, and other transit
employees on the safe and proper operation
of the various transit vehicles and
equipment.
- monitoring and implementing safety
policies and procedures.
- the safety and security of transit
customers through the enforcement of the
Transit By-law, responding to incidents
involving customer safety, and by patrolling
the LRT line on a regular basis in uniform
and out of uniform and providing assistance
to customers.
- Environmental Systems and Reporting.
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City of Calgary
- Transportation Department - Calgary Transit
Please direct
comments or questions regarding the information contained
on this page to
CTCustomerFeedback@calgary.ca
Terms of Use
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