Director's Office The Director's Office is responsible for the overall operation of Calgary Transit and provides direction and support to the various sections within the division to achieve Calgary Transit's Mission of providing safe, accessible, and courteous, public transportation services in response to the needs of customers. It includes the Finance & Accounting unit. They provide administrative support for all of Calgary Transit in the areas of budget preparation and budget management.

 

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Operations The Operation Section is divided into two units: Operations Control, and Service Management. It is responsible for: managing and supporting the performance of transit bus, CTrain and community shuttle operators monitoring and taking action to ensure that the delivery of transit service is maintained through schedule adherence, and the detouring and re-routing of buses when necessary communicating with transit bus, CTrain, and community shuttle operators, supervisors, and other personnel by radio to coordinate on-road service delivery, and to provide them with information and support.

 

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Service Design The Service Design Section is divided into three units: Schedule Design, Dispatch, and Customer Services. It is responsible for: scheduling of all transit bus, LRT, and community shuttle service scheduling and dispatching of bus, CTrain, and community shuttle operators providing customer information and services such as a lost and found and pass and ticket sales providing customer scheduling information and assistance through Calgary Transit Call Centre cash processing  managing the Customer Service Centre and the sale of all Calgary Transit fares monitoring Calgary Transits closed circuit television surveillance system producing and distributing passes and tickets for sale through a variety of sales outlets providing scheduling, mapping, and general Transit information through Calgary Transit web site maintaining ticket vending machines at all LRT stations

 

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Transit Planning The Transit Planning & Marketing Section is divided into two units: Transit Planning and Marketing. It is responsible for: route planning and implementation of new service community relations advertising revenues and promotions

 

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Bus & Auxiliary Vehicle Maintenance The Bus and Auxiliary Vehicle Maintenance section provides bus and auxiliary vehicles and facilities needed to operate planned bus service. It is responsible for: maintaining bus and auxiliary vehicles maintaining bus stops, shelters, bus loops and washrooms. Maintaining facilities and communications.

 

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LRT Maintenance LRT Maintenance provides LRT trains and support facilities needed to operate planned LRT service. It is responsible for: maintaining LRVs maintaining LRT track & way, signals and overhead power

 

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Access Calgary The Access Calgary Section is responsible for coordinating transportation services to meet the needs of customers with disabilities. This section works closely with Calgary Handi-Bus, and various taxi companies to provide customers with disabilities the most appropriate and effective means to travel around Calgary.

 

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Business Strategies The Business Strategies section is responsible for: Market research and data collection Ridership analysis and forecasting Analyzing internal business practices Identifying external events and trends that impact on Transit use.

 

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Facilities The Facilities section is responsible for: Cleaning and Maintaining all Calgary Transit facilities, including LRT stations, bus terminals, lots, passenger shelters, and major garage/office facilities Providing project management for the expansion and renovation of facilities utilized by Calgary Transit Oversee technical expansions and upgrades of all facilities and associated process equipment.