Calgary Transit: About Calgary Transit


Calgary Transit is a division of the Transportation Department. Calgary Transit's Mission is: To provide safe, accessible and courteous public transportation services in response to the needs of our customers. Calgary Transit is organized into the following divisions: Director's Office Operations Service Design Transit Planning Bus and Auxiliary Vehicles Light Rail Vehicles Access Calgary Facilities Safety & Security Director's Office The Director's Office is responsible for the overall operation of Calgary Transit and provides direction and support to the various sections within the division to achieve Calgary Transit's Mission of providing safe, accessible, and courteous, public transportation services in response to the needs of customers. It includes the Finance & Accounting unit. They provide administrative support for all of Calgary Transit in the areas of budget preparation and budget management.

Operations The Operation division is divided into two sections: Operations Control, and Service Management. It is responsible for: managing and supporting the performance of transit bus, CTrain and community shuttle operators monitoring and taking action to ensure that the delivery of transit service is maintained through schedule adherence, and the detouring and re-routing of buses when necessary communicating with transit bus, CTrain, and community shuttle operators, supervisors, and other personnel by radio to coordinate on-road service delivery, and to provide them with information and support. Transit Planning The Transit Planning division is responsible for: route planning and implementation of new service community relations advertising revenues and promotions market research and data collection analyzing internal business practices identifying external events and trends that impact transit use	Service Design The Service Design division is divided into three sections: Schedule Design, Dispatch, Customer Services, Fare Collection and Transit Studies. It is responsible for: scheduling of all transit bus, LRT, and community shuttle service ridership analysis and forecasting scheduling and dispatching of bus, CTrain, and community shuttle operators providing customer information and services such as a lost and found and pass and ticket sales providing customer scheduling information and assistance through Calgary Transit Call Centre cash processing managing the Customer Service Centre and the sale of all Calgary Transit fares monitoring Calgary Transit's closed circuit television surveillance system producing and distributing passes and tickets for sale through a variety of sales outlets providing scheduling, mapping, and general transit information through Calgary Transit web site maintaining ticket vending machines at all CTrain stations
Bus & Auxiliary Vehicles The Bus and Auxiliary Vehicle Maintenance division provides bus and auxiliary vehicles. It is responsible for: purchasing new vehicles maintaining bus and auxiliary vehicles Access Calgary The Access Calgary Section is responsible for coordinating transportation services to meet the needs of customers with disabilities. This division works closely with Calgary Handi-Bus, and various taxi companies to provide customers with disabilities the most appropriate and effective means to travel around Calgary.	Light Rail Vehicles LRT Maintenance provides LRT trains and support facilities needed to operate planned LRT service. It is responsible for: purchasing new vehicles maintaining LRVs Facilities The Facilities division is responsible for: Cleaning and Maintaining all Calgary Transit facilities, including LRT stations, bus terminals, lots, passenger shelters, and major garage/office facilities Providing project management for the expansion and renovation of facilities utilized by Calgary Transit Oversee technical expansions and upgrades of all facilities and associated process equipment.
Safety & Security The Safety and Security division is responsible for: the training of all bus, CTrain, community shuttle operators, and other transit employees on the safe and proper operation of the various transit vehicles and equipment. monitoring and implementing safety policies and procedures. the safety and security of transit customers through the enforcement of the Transit By-law, responding to incidents involving customer safety, and by patrolling the LRT line on a regular basis in uniform and out of uniform and providing assistance to customers. environmental systems and reporting.