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Low-Income Monthly Transit Pass

Low Income - Download Brochure

More fee assistance programs offered by The City of Calgary.


Cost: $44/month

The Low-Income Monthly Transit Pass is valid on all regular Calgary Transit and Access Calgary Services.

All applicants must complete an application form including providing family Income.


General Eligibility Requirements


You must:

  • Be a resident of Calgary effective the day of arrival in Calgary. 
    • Documentation Required
      • Utility bill, phone bill, cable bill dated within the previous 30 days.
      • Document from agency proving residency.
      • PO boxes, Rural Route addresses, and bank statements are not acceptable.
  • Provide valid photo identification for yourself and all dependents from one of the following documents;
      • Drivers License, Passport, Alberta Government ID, Student ID,
      • Photo ID can also be obtained from CUPS, Legal Guidance, Alex Community Health Centre (free of charge).
  • Note: All customers over the age of 6 may now be eligible for the Low-Income Transit Pass


Income Eligibility

  • Provide Your Previous Years Income
      • Previous years income is based on the Canada Customs and Revenue Agency Notice of Assessment or Notice of Reassessment provided after annual tax returns are filed.
      • Provide a list of all members of your household related by blood, marriage, adoption, or common law, and their yearly income for the previous year 
      • Have a combined family1 income lower than the amount in the chart below. Statistics Canada Low Income Cut-Off (LICO)

INCOME ELIGIBILITY  


Size of family1

Total before tax (gross)2 income
must be less than:

1 person

$23,647.00

2 persons

$29,440.00

3 persons

$36,193.00

4 persons

$43,942.00

5 persons

$49,839.00

6 persons

$56,209.00

7 or more persons

$62,581.00

Source: http://www.statcan.gc.ca/pub/75f0002m/2013002/tbl/tbl02-eng.htm
(1) Family includes all people living together at one address related by blood, marriage, adoption, or common-law.
(2) Total before tax (gross) income is shown on line 150 of your 2012 income tax “Notice of Assessment” or “Notice of Reassessment”.

 

  • Assured Income for the Severely Handicapped (AISH) recipients.
    • Documentation Required
      • Provide your most recent AISH Health Benefits stub that includes the "X" classification at the start of your recipient card number.
      • Once approved, AISH recipients do not have to re-apply.


The following documentation may also be accepted:

  • City of Calgary - Recreation Fee Assistance Card
  • Alberta Works (Income Support)
    • Documentation Required
      • Current Alberta Health Benefit Card
      • A letter from Alberta Works, which will verify approval of benefits and provide an expiry date.
      • Proof of residence
      • Eligibility will be for 6 months and then you must re-apply.
  • Alberta Works (Child Health Benefit and Learners)
    • Documentation Required
      • A letter from Alberta Works that verifies approval of benefits and shows an expiry date and the Alberta Works Health Benefits Card.
      • Provide proof of residence
  • Letter from a Social Worker Registered in Alberta
    • Documentation Required
      • A letter from a registered Alberta Social Worker (RSW) stating accurately the household or individual income of the applicant.
      • The letter must be dated within the previous 30 days.
      • The letter must also include the name and a Calgary address of the applicant.
      • Eligibility will be for 6 months and then you must reapply.
  • Customers in the Resettlement Assistance Program
    • Documentation Required
      • Provide a copy of the Resettlement Assistance Program form.
      • Provide proof of residence  
  • Youth Low Income Monthly Transit Pass
    • Youth aged 6 to 17 are now eligible to apply and receive the Low Income Monthly Transit pass.



Along with the eligibility requirements noted above:

  • All youths listed as dependents of customers that have already been accepted into the program are now approved to purchase the Low Income pass. The original person that applied and was approved into the program must go to the Calgary Transit Customer Service Centre and add you as an eligible dependent. They must also bring a photocopy of your photo ID.

  • Youth not living at home and attending school may bring in a letter from the principal or guidance councillor of their school. The letter must be written on the schools letterhead and must verify the residence of the youth. Eligibility period will be for 6 months.

  • An approval letter from the Child and Youth Support Program of Alberta Children’s Services dated within the previous 30 days. Unless there is an expiry date on the letter the eligibility period will be for 6 months and then you must reapply.

  • The Alberta Child Health Benefits card provided by Alberta Children’s Services. Unless there is an expiry date on the card the eligibility period will be for 6 months and then you must reapply


Registration Requirements

STEP 1 – Application Process

  • To register for the Calgary Transit Low-Income Monthly Transit pass an Application form must be completed prior to purchasing the pass.

  • Application Forms can be obtained:
    • by printing a copy of the form from the Calgary Transit web site (see below)
    • by phoning Calgary Transit at 403-262-1000 and requesting that one be mailed to you
    • by visiting a Calgary Transit Customer Service Centre.
    • by visiting Village Square or Southland Leisure Centres, City Cashiers and Recreation Customer Service Centre.

  • The completed application form, original required documents, and photo identification must be presented in person by the primary applicant, legal guardian or trustee to:
  • Applicants currently registered with Access Calgary may submit their application and required documentation by mail to:
Calgary Transit (166BP)
PO Box 2100, Station M
Calgary, Alberta T2P 2M5

Low Income Monthly Transit Pass Application Information Sheet and Application Form   (69 KB)


STEP 2 – Pass Purchase

Only the approved applicant or their pre-approved designate as recorded on the application form may purchase the pass. Passes are available up to 15 days prior to the beginning of the month.
The person designated to purchase the pass for the applicant must provide identification and will be required to sign for receipt of the pass.

Applicants currently registered with Access Calgary may submit payment (cheque or money order) via mail and their pass will be mailed to them.

Participating Locations

Hours of Operation

Payment Types Accepted

Calgary Transit
Customer Service Centre
Bow Parkade
234 -7 Avenue SW

10:00 am – 5:30 pm - Monday – Friday
New & Renewal Low Income Applications processed here.
Closed statutory holidays.

Cash, credit card or
debit card

Calgary Transit
Customer Service Centre
Centre Street Station
125 - 7 Avenue SE

10:00 am – 5:30 pm - Monday –Saturday
New & Renewal
Low Income Applications processed here.
Closed statutory holidays.

Cash, credit card or
debit card

City Cashiers,
3rd Floor, Municipal Building
 800 Macleod Trail SE

8:00 am – 4:30 pm - Monday – Friday
Only monthly passes sold. No application processed.
Closed statutory holidays.

Cash or debit card

Village Square Leisure Centre
2623 56 Street NE

6:00 am – 7:00 pm - Monday – Friday
8:00 am – 11:30 am – Saturday & Sunday
Only monthly passes sold.  No application processed.
No passes sold on statutory holidays.
View holiday hours

Cash, credit card or
debit card

Southland Leisure Centre
2000 Southland Drive SW

6:00 am – 7:00 pm – Monday – Friday
8:00 am – 11:30 am – Saturday & Sunday
Only monthly passes sold.  No application processed.
No passes sold on statutory holidays.
View holiday hours

Cash, credit card or
debit card

Recreation
Customer Service Centre
2808 Spiller Road SE

8:30 am – 4:00 pm - Monday – Friday
Only monthly passes sold.  No application processed.
No passes sold on statutory holidays. Closes at noon Dec 24, 2013 to Jan 1, 2014

Cash, credit card or
debit card

Passes will not be sold to anyone other than the approved applicant or their pre-approved designate.

  

Conditions of Use

  • The Low-Income Monthly Transit Pass is for the sole use of the registered applicant and is not transferable. It is valid on all regular Calgary Transit and Access Calgary services.


  • The pass user must be registered with Calgary Transit and the back of the pass must include the registered users name and registration number to be valid.


  • The pass user must have in their possession and be prepared to present valid photo identification upon request while using Calgary Transit and/or Access Calgary services.


  • The entire pass must be shown to the operator when boarding the bus and must remain in the possession of the user at all times while on Calgary Transit vehicles or in fare restricted areas.


  • Misuse of the Low-Income Transit pass may result in suspension of eligibility in the Low-Income Transit pass program and/or the user may be subject to a fine under the Transit By-Law 4M81.


  • Calgary Transit is not responsible for lost or stolen passes.

 


City of Calgary - Transportation Department - Calgary Transit
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