Our customers count on us to provide a service that is friendly and helpful. When a customer doesn’t have that experience, their trust and respect for us can be eroded.
Where we’re at (Calgary Transit)
These results are an index of general perceptions of helpfulness as well as customer perceptions of transit staff they encountered during their most recent trip.
Due to the impacts of covid 19 and the decreased ridership, our quarterly customer satisfaction survey was not conducted until q4 of 2020.
Where we’re at (Calgary Transit Access)
These results are an index of customer satisfaction ratings on booking agents, customer service representatives, and how helpful operators are in assisting customers to and from vehicles.