We are committed to keeping you safe when you use our services and encourage you to practice safe habits when using the transit system.
How we keep you safe
In addition to our uniformed peace officers patrolling the system, our stations, buses and CTrains are equipped with cameras to enhance your safety. These cameras are monitored by security staff that are in direct contact with our peace officers and can dispatch them quickly, or call other emergency responders.
The collection of recorded camera images is authorized under section 33(c) of the Freedom of Information and Protection of Privacy Act (FOIP). If you have any questions about this surveillance, please contact us.
Transit Watch: See something, say something
Every customer deserves to feel safe when riding with us. Our Transit Watch program allows you to report any immediate concerns to us, so that together we can help make public transit safe. If you see something out of the ordinary, report it immediately to the bus or Ctrain operator, uniformed peace officer or law enforcement authorities.
You can also report safety and security concerns using our help buttons/phones, calling us at 403-262-1000 or texting us at 74100, anywhere, anytime.
Learn more about Transit Watch.
Safety tips when riding public transport
Around our stations
If you’re walking to one of our CTrain stations, look both ways for trains when crossing the tracks and obey all traffic signals. Motorists should be aware of flashing lights and crossing arms when CTrains are passing through.
Waiting for the train
While waiting for the CTrain, please ensure you stand and remain behind the yellow line until the train has fully stopped. Never put any objects or limbs in the closing doors and don’t try to pry the doors open once they’ve closed. Wait for fellow transit users to exit the train before get on.
On the train
Once you’re on the train, move to the centre of the car so as not to block other customers from getting on and off. Each CTrain car has yellow lines and signs to indicate where it’s safe to stand when the doors are opening.
Getting off the train
When you’re exiting the CTrain, please move towards the door before the train comes to a stop. Once the train has stopped, press the button near the exit to open the door. This will make it easier for you to get off the train in a timely manner.
Personal preparedness tips
- Familiarize yourself with bus stops and CTrain stations.
- Know the location of emergency exits.
- Create a plan for maintaining contact with family members, if separated.
- Create a plan for maintaining contact with close friends and colleagues during an extended emergency period.
- Identify alternate routes and means of reaching your meeting point in the event your main route is impassible.
- Keep a local map handy for reference.
- Make sure your emergency information and contact numbers are with you at all times.
In the event of an emergency, remain calm and listen for station, train or bus announcements. Follow Calgary Transit employee instructions.