It needs to be easy to get around on Calgary Transit. Success requires a combination of factors such as frequent buses and CTrains, reasonable travel times, direct trips, convenient ways to purchase fares, and a lack of crowding. Changes of this scale can be costly and/or take a long time to implement, but we’ll continue to pursue opportunities to improve.  

Where we’re at (Calgary Transit)

Easy to use Rating

These results are an index of customer satisfaction ratings on the frequency of buses and CTrains, length of travel time, directness of trip, comfort on vehicles and convenience of paying fares. 

Where we're at (Calgary Transit Access)

These results are an index of customer satisfaction ratings on the ease of booking trips and whether customers are able to get the trips they need. 

What we did in 2016

  • Added 4-car CTrain service (averaging 6 -11 trains per weekday).
  • Added tap and Apple Pay to the ticket vending machines.
  • Redesigned ticket vending machines to make it easier to buy multiple tickets.
  • Made it easier for seniors to get passes by allowing more options for submitting their applications.

What we’re working on in 2017

  • Actively seek more opportunities to make fare payment easier, specifically pertaining to ticket vending machine replacement.
  • Add 4-car trains to the Blue Line.
  • Target an area of the City for a full transit service review enabling more effective bus service.
  • Review the use of park and ride lots and recommend improvements to council (early 2018).
  • Introduce a Calgary Transit Access online booking system to help people with speech and hearing impairments. This will help increase the availability of call centre reps.
  • Apply The City of Calgary Access Design Standards to all new infrastructure projects to improve accessibility.
  • Update the Calgary Transit Access Customer Handbook and User Guide, which will help new customers navigate the system.
  • Introduce Calgary Transit Access scheduling software to maximize the availability of call centre staff.