It needs to be easy to get around on Calgary Transit. Success requires a combination of factors such as frequent buses and CTrains, reasonable travel times, direct trips, convenient ways to purchase fares, and a lack of crowding. Changes of this scale can be costly and/or take a long time to implement, but we’ll continue to pursue opportunities to improve.
Where we’re at (Calgary Transit)
These results are an index of general perceptions of ease-of-use, as well as trip-based perceptions of accessibility, park and ride, transfers, length of a trip and information sources.
Due to the impacts of covid 19 and the decreased ridership, our quarterly customer satisfaction survey was not conducted until q4 of 2020.
Where we're at (Calgary Transit Access)
These results are an index of customer satisfaction ratings on the ease of booking trips and whether customers are able to get the trips they need.