What matters to you matters to us.


The Customer Commitment is our promise to deliver the six qualities of service that our customers and employees identified as the most important. It shows what we strive to achieve, and we’ll invest in projects and initiatives that can positively impact the customer experience in these areas. To be transparent and accountable to our customers, we are measuring and publicly reporting on our performance.

 

Safe

Safe
We’ll plan, design and operate a safe transit system.

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Our rating for safety on our system is

7.8

Our goal by 2018 is to be rated

8.0

Reliable
We’ll provide a dependable transit service by minimizing delays and being on time.
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Our buses are on time
87%
of the time

Our CTrains are on time
86%
of the time

Our goal for buses is to be on time
89%
of the time

Our goal for CTrains is to be on time
90%
of the time

Helpful
We’ll provide a service that is friendly and helpful.
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Our rating for helpfulness is

76%

 

Our goal by 2018 is to be rated

80%

 

Informative
We’ll provide customers with accurate, consistent and timely information.
Learn more.

Our rating for quality of information is

62%

Our goal by 2018 is to be rated

70%

Easy to Use
We’ll make it easy to get around Calgary.
Learn more.

Our rating for ease of use is

65%

Our goal by 2018 is to be rated

75%

Clean
We’ll keep our vehicles, stops and stations clean.
Learn more.

Our rating for quality of information is

71%

Our goal by 2018 is to be rated

75%