Our Vision:

Calgary: a great place to make a living, a great place to make a life.

Our common purpose:

Making life better every day.

What matters to you matters to us. We listen, respect and act.

The Customer Commitment is our promise to deliver the six qualities of service that our customers and employees identified as the most important. It shows what we strive to achieve, and we will invest in projects and initiatives that can positively impact the customer experience in these areas. To be transparent and accountable to our customers, we are measuring and publicly reporting on our performance in these six qualities of service.


We’ll plan, design and operate a safe transit system. Learn more.


We’ll provide a dependable transit service by minimizing delays and being on time. Learn more.


We’ll provide a service that is friendly and helpful. Learn more.


We’ll provide customers with accurate, consistent and timely information. Learn more.

Easy to Use

We’ll make it easy to get around Calgary. Learn more.


We’ll keep our vehicles, stops and stations clean. Learn more.

What you're saying

The quality of service performance data for safe, helpful, informative, easy to use and clean are referenced from our annual customer satisfaction surveys. The reliability performance data is obtained directly from our on-time performance monitoring system.

We want to hear from you! Let us know what you think.