What matters to you matters to us.


The Customer Commitment is our promise to deliver the six qualities of service that our customers and employees identified as the most important. It shows what we strive to achieve, and we’ll invest in projects and initiatives that can positively impact the customer experience in these areas. To be transparent and accountable to our customers, we are measuring and publicly reporting on our performance.

Our promise

Our rating
(most recent quarter)

Safe

Safe
We’ll plan, design and operate a safe transit system.
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Our rating for safety on our system is

82%

Reliable
We’ll provide a dependable transit service by minimizing delays and being on time.
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Click here for the latest reliability results.

Helpful
We’ll provide a service that is friendly and helpful.
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Our rating for helpfulness is

78%

 

Informative
We’ll provide customers with accurate, consistent and timely information.
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Our rating for quality of information is

76%

Easy to Use
We’ll make it easy to get around Calgary.
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Our rating for ease of use is

78%

Clean
We’ll keep our vehicles, stops and stations clean.
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Our rating for cleanliness is

73%