What matters to you matters to us.


The Customer Commitment is our promise to deliver the six qualities of service that our customers and employees identified as the most important. It shows what we strive to achieve, and we’ll invest in projects and initiatives that can positively impact the customer experience in these areas. To be transparent and accountable to our customers, we are measuring and publicly reporting on our performance.

Update on how we rate our performance (2018)
To get better information about our customers’ experiences, we recently changed our customer satisfaction survey, and that means we’ve changed how we measure our performance. The old survey, which focused on general perceptions, was conducted annually. Now it will be rolled out every two years. To fill in the gaps, we’ve added a new monthly survey. This started in January 2018 and focuses on the customer’s last trip. 

To rate our performance, we’re combining data from both surveys. The measures have already been redefined and our performance is being posted quarterly. To set our targets, we need at least a year of data from the monthly survey. We’ll have that by early 2019 – but until then, the targets will remain blank.

 

Our promise

Our rating
(most recent quarter)

Safe

Safe
We’ll plan, design and operate a safe transit system.

Learn more.

Our rating for safety on our system is

82%

Reliable
We’ll provide a dependable transit service by minimizing delays and being on time.
Learn more.

Click here for the latest reliability results, updated quarterly.

Helpful
We’ll provide a service that is friendly and helpful.
Learn more.

Our rating for helpfulness is

82%

 

Informative
We’ll provide customers with accurate, consistent and timely information.
Learn more.

Our rating for quality of information is

79%

Easy to Use
We’ll make it easy to get around Calgary.
Learn more.

Our rating for ease of use is

83%

Clean
We’ll keep our vehicles, stops and stations clean.
Learn more.

Our rating for cleanliness is

76%