Join the Customer Advisory Group

We’re looking for avid Calgary Transit customers to join our Customer Advisory Group and provide valuable insight to help improve Calgarians’ experience on Calgary Transit.

Your perspective is essential to helping Calgary Transit build relationships with its customers. It’s an opportunity to share your point-of-view, not only with Calgary Transit, but with other groups and citizens, including Council and various Committees.

We are currently recruiting up to eight new members for the two year (2020-2021) term. Members will meet eight times per year, to discuss key issues, provide feedback on new initiatives and provide ideas on improving the overall customer experience.

If you have a passion for public transit and helping make Calgary a great place to live. By contributing your time and insights, you will receive complementary transit passes for your duration on the committee. See the terms of reference for more information.

The application deadline was January 27, 2020.


The Calgary Transit Customer Advisory Group was formed in late 2011 and each year a diverse group of Calgary Transit customers comes together to provide first-hand feedback and ideas.

The group’s feedback may be incorporated into Calgary Transit’s decisions and policies, and may influence the way Calgary Transit operates, to improve the customer experience. This group is essential to helping make citizens’ lives better every day, and make Calgary a great place to make a life.

The members meet eight times a year, as needed, to discuss topics that affect all areas of our customers’ journey on transit, including the six qualities of service within our Customer Commitment: safe, reliable, helpful, informative, easy to use and clean.

See the terms of reference for more information.