The Calgary Transit Customer Advisory Group (CTCAG) was formed in late 2011 and the most recent group was selected in November 2015 for a two-year term. The purpose of the group  is to provide Calgary Transit with ongoing input and advice to enhance the customer experience on the transit system. CTCAG’s feedback may be incorporated into Calgary Transit’s decisions and policies, and may influence the way Calgary Transit operates in order to improve customers’ experience. By improving the customers’ experience, we’ll make citizens’ lives better every day, and make Calgary a great place to make a life.

The members meet eight times a year to discuss topics that affect all areas of our customers’ journey on transit, including the six qualities of service as identified in the Calgary Transit’s Customer Commitment: safe, reliable, helpful, informative, easy to use and clean.