Cleanliness of vehicles, stations and stops is important to customers and to their confidence in the transit system. Adequate cleanliness affects perceptions of safety.
Where we’re at
These results are an index of general perceptions of cleanliness, as well as customer experiences with cleanliness at bus stops, stations and in vehicles during their most recent trip.
Due to the impacts of covid 19 and the decreased ridership, our quarterly customer satisfaction survey was not conducted until q4 of 2020.