Applying to be an operator

Working as a transit operator is a fun and rewarding career, where you meet hundreds of people daily and help get them to places that matter to them. The application process to become an operator is extensive, followed by a 25-day training program. Review the information below to better understand the job requirements, application process and training program.

Coming soon: application process for Calgary Transit Access operators – stay tuned!

Job requirements

Whether you are applying to be a transit operator or community shuttle driver, you will first need to meet the minimum requirements for the job posting: 

  • 18+ years old.
  • Legally entitled to work in Canada.
  • Full Alberta class 5 operator’s licence – no probationary Graduated Drivers Licensing (GDL).
  • No more than three demerits against your licence in the past two years.
  • A minimum of one year's experience working with customers for the community shuttle operator position, or a minimum of two years’ experience working with customers for the transit operator position.
  • A high school diploma or GED obtained from an accredited institution. You are encouraged to have your foreign credentials assessed, prior to applying.
    • Please note: This is not required for community shuttle operators; however, if you decide to move from a community shuttle operator to a transit operator, you will need to prove your education.
    • If you have credentials from a country outside of Canada, please obtain a Canadian equivalency to demonstrate that you meet the minimum job qualifications.

Application process

To become an operator, there are multiple steps to the application process. Learn more below about how to apply, the interview stage, security clearance requirements and more.

How to apply

Applications are only accepted when there is an open job posting. 

There are three ways you can apply:


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Online

All City jobs are posted on calgary.ca/careers.

 
 
 

 


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Mail

Mail your application to:

The City of Calgary
Human Resources #8021
800 Macleod Trail S.E. 
P.O. Box 2100,
Postal Station M.
Calgary, AB T2P 2M5

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In person

Drop-off your application at:

Employment Kiosk
Main floor, Calgary Municipal Building
800 Macleod Trail S.E.
 Monday to Friday from 6 a.m. to 6 p.m. 

Telephone screening

If you are selected, you will be contacted for a telephone interview. Candidates are chosen based on resumes and online questionnaire answers.

Aptitude testing

At this stage, you will be required to take an industry standard aptitude test that will help us determine if you are a good fit for the position. A $15 non-refundable administration fee is charged to all applicants.

Interview

If you are successful, you will move onto the interview. The interview uses The City of Calgary’s targeted selection method.

Please bring:

  • Proof of education.
    • You are encouraged to have your foreign credentials assessed, prior to applying. You can do so through the Alliance of Credential Evaluation Services of Canada.
    • Please note: This is not required for community shuttle operators; however, if you decide to move from a community shuttle operator to a transit operator, you will need to prove your education.
    • If you have credentials from a country outside of Canada, please obtain a Canadian equivalency to demonstrate that you meet the minimum job qualifications.
  • Two pieces of government identification:  A driver’s licence and another piece of ID. One must be a picture ID.
  • A current (no older than 60 days) original driver’s abstract from all jurisdictions that you have been a licensed driver in the last two years.
  • Three work-related references (must be a previous or current direct supervisor for a minimum of six months).
  • Once you pass the interview stage, you are still required to pass a reference check, security clearance and medical exams.

Pre-hire employment requirement

Security clearance

Once you have passed the interview, we will run an electronic police information check and a vulnerable sector search. You may be required to attend in person, for security reasons.

Selection panel

Our Employment Services Selection Panel will assess and select the strongest candidates to move forward for training.

Medical exam and tests

Applicants selected for training are required to take a pre-employment drug test and a class 2 medical exam. These exams will be conducted at a specific medical facility and paid for by Calgary Transit.

Air brakes Q endorsement

Candidates selected for training are required to have their air brake ticket (Q endorsement), one week prior to the beginning of training. Training must be taken at a driver training school in Alberta and the test must be written at a provincial registry office. All costs must be paid for by the applicant.

Documentation Day

This two-hour documentation and information session is where you will review and sign all essential documents. Please bring your class 2 medical documentation and your City of Calgary benefits application package.

Training program

Our training program is designed to provide trainees with the knowledge, confidence and skills to become transit operators.

Please note: The training program is full-time for 25 business days, even if the position you are applying for is only part-time. For the most part, your working hours during the training program will be from 7:30 a.m. to 4 p.m. Monday to Friday. There will be some days that you will be required to start as early as 5 a.m. or work as late as 2 a.m.

What should I expect from the program?

The first part of the training program is focused on driving a bus. All students that do not have a class one or class two licence will be required to pass a class two road test. You will learn about downtown driving, taking corners and turns, customer service and more. Throughout the training program, there will be several homework assignments that take approximately six hours in total to complete. There are two driver evaluations conducted during the program and a final written exam at the end of the program.

How should you dress during the training program?

During the training program, you should wear:

  • Solid, white dress shirt with a collar (we will give you a clip-on tie to wear).
  • Dark, dress pants
  • Black, dress shoes
  • Black socks

No skirts, jeans, t-shirts, high heels or caps are allowed.

Once you successfully complete the training program, you will become an operator. 

What's it like to be an operator?

Working as a transit operator is a fun and rewarding career. You will meet hundreds of people daily and help people get to places that matter to them. Operators work in some unique conditions that you should be aware of, to help you decide if it’s a career for you.

The job is very dynamic and can be a great way to have variety in your work life.

Community shuttle drivers

Transit operator