Download our Getting Started Guide, or follow the instructions below:

You will need to sign up for a City of Calgary myID account in order to book trips using the Calgary Transit Access (CTA) online trip booking tool.

  • You can access myID by visiting calgary.ca. Scroll down to the bottom of the page, then click on  myID.
  • Next, select Sign in to myID now.  A new window will open.
  • This is the page you will log into each time you want to use CTA Trip Booking. You may want to bookmark this page or make it a favourite.
  • If you are new to myID, select Create a myID account.
  • Enter all of the required information as indicated.
  • The username can be made up of letters (upper or lower case), numbers, dashes (-) or underscores ( _ ). You will know the username you entered is valid and available when the validation text appears Username is available.
  • The password must be between 8 – 16 characters in length.  You must use at least one lowercase letter, one uppercase letter and one digit.
  • Read and agree to the Terms of Use and Privacy Policy
  • For security reasons, you must check the box next to I’m not a robot.
  • Once all the fields completed, click on the Create button. The Create button is only activated and ready to click when all fields are completed correctly and boxes are checked.
  • Verify E-mail page will appear.
  • You will receive an email shortly to the registered email address that contains a Validation Code.   You can copy and paste the Validation Code into the One time passcode field on the Verify E-mail page.  Click Submit. You will be taken to the myID homepage.
  • You can now register for CTA Trip Booking.
  • From the myID homepage, click on Open a service and you will be brought to the myID Service Links page.
  • Click on Transportation to view the available services.  Find CTA Trip Booking and click the heading.
  • You will be prompted to create a link between your myID account and your CTA Trip Booking account.  You will only need do this once.
  • Enter your Calgary Transit Access customer registration number, followed by your Calgary Transit Access PIN number, then click on Submit.
  • A message will appear in a green box indicating your account has been successfully linked.  Click Go to Calgary Transit Access Trip Booking to complete the process.  It may take a few seconds for the connection to finish, and you will be brought to your At a Glance homepage.
  • In the future, you will need to login to your myID account.  Click on Open a service then click on Transportation to go to Transportation services, click on Calgary Transit Access Trip Booking and you will be brought to your At a Glance homepage.