COVID-19 Service Update - Effective March 19, 2020

Calgary Transit Access (CTA) is committed to continuing to provide eligible customers with our service.  Due to the rapidly changing COVID-19 situation, many Calgarians have been directed to begin social distancing.  CTA has implemented a two passenger limit only across all vehicles as an added measure of protection for the safety of our customers and our operators.  Fewer passengers means less contact and thus reduces social contact which will help to reduce the spread of COVID-19.

This safety precaution will have no impact to service delivery.  At this time, we are still able to accommodate the same number of trips even with the start of a two passenger per vehicle limit.

We are continuing to ask customers to answer the below questions before booking a ride and to stay home if they are sick.

COVID-19 

Calgary Transit Access (CTA) is committed to maintaining our current service promise to our customers.

CTA is doing its part by ensuring we provide clean, well- sanitized vehicles and enforcing good hygiene practices amongst all our employees and partner agencies.

We will continue to work with our partner, Alberta Health Services (AHS) and follow their direction.  AHS will provide direction should a further escalation require the use of Personal Protective Equipment to help protect our most at-risk customers.

However, in order to maintain this service, we are asking our customers to answer the following questions before booking a trip:

Q1.         Do you have flu-related symptoms such as a fever or cough?

Yes / No

Q2.         Have you recently travelled in the last 14 days?

Yes / No
Q3.         Have you contacted Health Link 811 to arrange formal testing or been medically directed to quarantine yourself? Yes / No
Q4.         Have you been CONFIRMED as having contracted COVID-19? Yes / No
Q5.          Have you had close contact with someone who has been CONFIRMED as having the virus, or have you been exposed to the virus during any other travel or in a laboratory setting? Yes / No

If you have answered “YES” to any of these questions, CTA recommends that you stay home or consider another mode of transportation.    We are asking our customers who have travelled recently to stop using our service for a minimum of 14 days from the date they returned home. 

If you have answered “NO” to questions 1-5, you can continue booking your trip. 

We understand this is a challenging time and we appreciate your help as the COVID-19 situation develops. 

We are asking all of our customers to cover their cough, wash their hands frequently and to stay home if they feel sick.  You can learn more by visiting the Calgary Emergency Management Agency’s (CEMA) page about COVID-19 or going online to the World Health Organization (WHO) for tips on how to manage during this event.

Every year, Calgary Transit Access provides over one million trips to nearly 15,000 Calgarians that cannot use Calgary Transit services due to a disability. We work with our customers to determine eligibility, book trips and coordinate their pickup and drop off.

We deliver safe, responsive and courteous public transportation services through partnerships with various service providers. So no matter which provider you ride with, we hope you have a safe and enjoyable experience using our service.

Eligibility

Want to know if you are eligible for Calgary Transit Access services? Learn more.

Apply for service

Want to learn how to apply to be a Calgary Transit Access customer? Learn more.

Book a trip

Are you already an existing Calgary Transit Access customer? Want to book a trip? Learn more.

NEW!  CTA Trip Booking - Online

The new Calgary Transit Access Trip Booking tool will allow you to view, book and cancel your own trips online. This tool is available for desktop and laptop computers, as well as Apple and Android tablets or mobile devices. Learn more.

Accessible Transit

Calgary Transit’s entire fleet is accessible for people with different levels of mobility. Our CTrains and buses are equipped with ramps that can be lowered to make it easier for customers with mobility issues to board.  Learn more.

Bus Donation

Are you interested in making a donation towards the purchase of a new Calgary Transit Access bus? A new bus costs between $95,000 and $160,000. We appreciate full or partial donations from individuals or organizations. Please contact us at calgarytransitaccessinfo@calgary.ca for more information.