COVID-19 Service Update - Effective March 19, 2020

Calgary Transit Access (CTA) is committed to continuing to provide eligible customers with our service.  Due to the rapidly changing COVID-19 situation, many Calgarians have been directed to begin social distancing.  CTA has implemented a two passenger limit only across all vehicles as an added measure of protection for the safety of our customers and our operators.  Fewer passengers means less contact and thus reduces social contact which will help to reduce the spread of COVID-19.

This safety precaution will have no impact to service delivery.  At this time, we are still able to accommodate the same number of trips even with the start of a two passenger per vehicle limit.

We are continuing to ask customers to answer the below questions before booking a ride and to stay home if they are sick.

COVID-19

Calgary Transit Access (CTA) is committed to maintaining our current service promise to our customers.

CTA is doing its part by ensuring we provide clean, well- sanitized vehicles and enforcing good hygiene practices amongst all our employees and partner agencies.

We will continue to work with our partner, Alberta Health Services (AHS) and follow their direction.  AHS will provide direction should a further escalation require the use of Personal Protective Equipment to help protect our most at-risk customers.

However, in order to maintain this service, we are asking our customers to answer the following questions before booking a trip:

Q1.         Do you have flu-related symptoms such as a fever or cough?

Yes / No

Q2.         Have you recently travelled in the last 14 days?

Yes / No
Q3.         Have you contacted Health Link 811 to arrange formal testing or been medically directed to quarantine yourself? Yes / No
Q4.         Have you been CONFIRMED as having contracted COVID-19? Yes / No
Q5.          Have you had close contact with someone who has been CONFIRMED as having the virus, or have you been exposed to the virus during any other travel or in a laboratory setting? Yes / No

If you have answered “YES” to any of these questions, CTA recommends that you stay home or consider another mode of transportation.    We are asking our customers who have travelled recently to stop using our service for a minimum of 14 days from the date they returned home. 

If you have answered “NO” to questions 1-5, you can continue booking your trip. 

We understand this is a challenging time and we appreciate your help as the COVID-19 situation develops. 

We are asking all of our customers to cover their cough, wash their hands frequently and to stay home if they feel sick.  You can learn more by visiting the Calgary Emergency Management Agency’s (CEMA) page about COVID-19 or going online to the World Health Organization (WHO) for tips on how to manage during this event.

Once you are registered as a Calgary Transit Access customer, booking a trip is simple.

Once you have applied for our service and are determined eligible for our service, booking a trip is very easy.  There are two ways to book a trip.

NEW!  1. CTA Trip Booking - Online

We've recently added an online trip booking tool. This tool is available for desktop and laptop computers, as well as Apple and Android tablets or mobile devices.

You can make trip booking requests anytime, from the convenience of your own device.  Learn more.

2. Call Centre - Telephone

The call centre booking line is open from 9 a.m. to 5 p.m. daily and closed on statutory holidays. To book a trip, call 403-537-7777, option 2.

If you want to check the date and time of a trip you already booked call 403-537-7777, option 1.

When a trip is booked (scheduled and confirmed) we will give you a 20-minute pickup window. We will arrive within that 20-minute window, so please be ready to go at the start of your assigned window. This will help keep us on schedule for your trip and scheduled trips that follow.

Cancellations

To cancel a trip, call 403-537-7777, option 1 or option 3 to speak with an agent.

Although you can access the automated phone line to cancel your trip 24 hours a day, we require at least two hours notice. If you do not show up for a booked trip or cancel with less than two hours notice, warning letters and service suspensions may result.

Types of Trips

We have two types of trips that you can book:

  1. Casual – these trips must be booked no later than 1 p.m. the day before the trip is needed. You can book these trips up to four days in advance.
  2. Subscription – These types of trips occur at least once every two weeks on the same day(s), at the same time, to and/from the same place for a minimum of 6 weeks.

To read some tips on how to make your trip safe, enjoyable and on time check out these quick tips.