Plan Ahead

Have your route planned and be familiar with landmarks along the way. Use our Trip Planner feature on the website, or download the Calgary Transit App on your iPhone or Android device.

We have 45 CTrain stations that are equipped with ramps, elevators, or are ground level accessible. Accessible entrances and exits may vary from station to station, but they are all clearly marked.

Stay updated on construction closures by signing up for email updates, or by visiting our website. 

If you have questions about station accessibility, please contact 403-262-1000 for more information.

At the platform

Being prepared begins on the platform. Listen for the automated stop announcements on the intercom, or look for the messages on the passenger information signs above the platform. These will let you know when a CTrain is arriving.  Try to line yourself up to a door early and position yourself in an open area that gives you room to manoeuvre.

Boarding

Watch for the blue lights above the CTrain doors in the middle of each car. These accessible doors are equipped with a ramp to make boarding easier. Stay behind the yellow line until the CTrain has come to a complete stop, and push the blue accessible button to lower the ramp.

Positioning

Priority seats are located near both sides of the accessible doors. Some mobility aids may have a harder time entering and can’t turn easily, or sometimes at all, inside a CTrain car. If your mobility device has a large turn radius, you may have to prepare to reverse out the doors when you depart.

Position yourself near the doors and in a place where you can hold onto pole or handle. If you are in a wheelchair or scooter, we recommend that you position yourself so you are facing towards the middle of the train to reduce movement during the trip.

Exiting the CTrain

Listen for the automated stop announcements on the train, which will let you know the station you are arriving at.  Different stations will have exits on either side of the train. Some CTrains will also have information panels that will indicate the station and which side you will need to exit from.

When you arrive at your destination, wait for the train to come to a complete stop and move towards your exit.  Push the accessible ramp button and make your way off the train.

CTrain fleet

Our CTrain fleet consists of different models. Some older models may have fewer accessibility features and are being phased out. If an older model doesn’t meet your needs, you have an option to wait for a newer model train.

Travel Training

If you need further assistance, we offer travel training. This is a one-on-one program designed to help you learn how to use Calgary Transit services safely and independently. Learn more.