Eligibility for service is determined on a case by case basis. Once your application form is received by our office we will schedule an in person interview to review your application with you and determine if you meet eligibility requirements. These requirements are based on your physical and/or cognitive ability to use regular Calgary Transit services.

Interview locations

Here are the locations of where the interviews take place. Let us know which one is best for you.  

Location Interview Days Details
Calgary Transit (Head Office)
Administration Building
Spring Gardens
928 - 32 Avenue N.E.
Monday to Friday Free parking is available at this location in the visitor lot on the west side.
Calgary Transit (Downtown)
Customer Service Centre
125 - 7 Avenue S.E.
Monday to Friday Located on Centre Street Station Platform. No parking or washrooms available. No drop off in front, the closest drop off is a block away.
Westbrook Centre
(Westbrook Station)
1417C - 33 Street S.W.
Monday to Friday Free 2-hour parking is available along 33 Street S.W.  The administration entrance located on the south side of the 4-story building located on top of Westbrook Station. No drop off in front, the closest drop off is on 33 Street S.W.  Please note Westbrook Mall parking is for mall customer parking only and is monitored by security. 


The Calgary Transit Access ACE Program

What is the Calgary Transit Access ACE Program?

The ACE Program is an extra taxi service provided to customers that meet the ACE program eligibility requirements. The ACE card provides a monthly allowance of $56 which you can only use for taxi trips booked directly with the taxi agencies. ACE cards are not accepted on regular Calgary Transit Access trips.

Who is eligible for an ACE Card?

Qualifying for the program is determined during the Calgary Transit Access (CTA) eligibility process. The ACE program is offered when the following criteria is met:

  • Customer must be over the age of 18
  • Customer must qualify for unconditional Calgary Transit Access shared-ride service.

If you qualify for the program, you will be sent an ACE card and a booklet to explain how the program works.

Your Monthly Allowance

The amount of $56 is automatically applied to your ACE card at the beginning of each month. The rate at which the taxi meter starts for every trip is $3.80; this flat rate starting fee is the customers’ responsibility to pay.  The remainder of the fare on the meter will be deducted from your monthly allowance of $56.  Unused balances do not carry over from one month to the next. Customers are encouraged to keep their receipts to track the balance on their card.

How Does My ACE Card Work?

Your ACE card is like a pre-paid card.  Each time you take a trip , the cost is automatically deducted from your monthly allowance once you issue your card to the taxi driver for payment.  If the meter fare is over the amount of funds remaining on your ACE card, you are responsible for paying the remainder of the fare. 

There are only two taxi companies in Calgary that currently accept the ACE card as a method of fare payment: Checker Cabs and Mayfair Taxi. 

To book a trip, contact the taxi dispatch at:

  • Checker Cabs at 403-299-9999 or
  • Mayfair Taxi 403-255-6555
Where Can I Travel?

The ACE card is for travel within Calgary city limits only.

What if someone rides with me?

If you ride with a friend/family member, you are responsible to pay the meter starting flat fee of $3.80. The rest of your trip will be deducted from the balance on your ACE card.

Please note that the driver will only fill out one charge slip per trip, regardless of the number of passengers.

For more information about the ACE program, please contact Calgary Transit Access at 403-537-7777 then press 5.